Premier Inn Dublin City Centre (Gloucester Street South) hotel — Restaurant in Dublin

Paid €519 for 3 nights in room 808. I dont expect a lot from a premier inn, other than the basics - loo roll, towels and an instant coffee.

Requested fresh towels and loo roll at reception after the first night. Staff made a note. Came home at midnight, nothing had been done. Called reception, they said someone was coming up with them. They didn't come. Eventually went downstairs and asked again (1am at this point) and collected them myself. I desperately needed the loo roll as was was on my monthlies. Next morning, we tried again, sign on door and also let reception know. They did not clean, replace towels or loo roll for the 2nd time.

Separately, tried to buy a coffee at the bar on the 2nd morning. Not possible during breakfast time (we didn't pay for breakfast and therefore weren't allowed to help ourselves to the filtered americano coffee which was not v desirable, but we would have paid for it.) More frustrating that the instant coffees in the room hadn't been replaced else we could have just had some caffeine in bed to get us ready for a long day of touristing. The room supplied 2 sachets for 3 nights for 2 people. Make it make sense? With the loo roll, they didn't supply enough for 3 nights either, which put the burden on us to have to ask after 1 night, and we didn't check in until 10pm so it's not like we had spent much time in the room. They should have provided more loo roll.

Next day we tried again, and came down after breakfast had finished being served after 11am. Staff said they were cleaning the coffee machine and could not sell coffees and to come back in the afternoon.

At this point, I felt the staff were being intentionally unhelpful so they could just do the bare minimum.

Other things which I would usually accept as it's a 3 star hotel. Room 808 - shower door doesn't close, just rolls back open if you try, so the floor gets wet, hence the need for more towels. The shower pressure is weak. The carpet has a faint poop smell and you're up high so theres no windows. The fan turns on and allowed us to go down by 1 Celsius, (from 20 to 19) and there was v minimal air circulation.

All in all, a lovely new building that looks good. Room looked nice, is spacious, good bed, pillow and duvet. There was extra pillow too which I was grateful for! Staff service and upkeep not great. Not helpful either. At no point did any staff member try and be helpful about the room clean/fresh towels. The luggage storage was a great help to us also. And location...

Breakfast team spot on. However the dinner/evening team was another story, We had a table booking for 7.30pm.we ordered two meal deals and two children meal deals. We had to ask for the starters and they came after 40 minutes.We then had to wait one and half hours for the mains to come out.We had clearly stated that we wanted all our mains to come together but the children's mains came out before ours. The long wait for our mains was explained that the first pizza that was made was dropped onto the floor and then the second pizza was not fit to be served.When our mains finally arrived after waiting two hours,the pizza base was raw and not fit for consumption.We then asked for the extra portion of chips that we had ordered but the waiter replied that these had already been served to us with the children's meal. But we tried to explain that the children's chicken meal.should be served with chips. The waiter was so incompetent in understanding the mistake he made but was so rude in accepting this and replied' I have given you the chips and The manager was overhearing this conversation and instead of asking the customer 'us' what was the problem he replied that if we did not sit down we would be asked to be removed from the restaurant.Our children felt so uncomfortable and upset as wefelt that no one was listening to us.We asked to speak to this manager but instead he sent out the duty manager.Again the duty manager did not understand what had happened as english was her second language. We explained clearly that the food that has been bought out to us was inadequate- she did not understand that the order was clearly wrong. I.had to point it out to her on the menu. She was rude and said that we could ask the manager for hia name when we requested it. The duty manager did not do anything to resolve our problem of not having any edible dinner served to us. We asked to speak to.the manager who frankly was reluctant to resolve our situation. He said we would have to pay for the kids meals and drinks.When we explained that at 9.50pm having been seated at 7.30pm.we had not had any proper dinner. Our children and ourselves just had to return to our room feeling disheartened by the lack of dining experience,having no main meal we had and your staff making us feel that it was our mistake. Added to this it was when we returned home we have found something has been stolen. A hair brush of all things. The monetary value is minor however it's the principle. Would not...

Location is close to the centre of the city but there is a 7 minute walk from the allocated/discounted parking area to this hotel - consider this if you have children and/or luggage - may be better for one of you to drop off outside the hotel and then the driver to park and walk over. Very clean and modern in reception and all hospitality team are pleasant and knowledgeable. They will assist you with directions and show you on a map. There is also an option for free left-luggage. We didn't sample the restaurant or breakfasts so can't comment on these, but in the past I have had them at Premier Inn's and never had an issue. I did order a diet pepsi in a class from the bar and the was EUR3.50. Room is modern, clean and comfy. As with the majority of Premier Inn's they push the comfort of their beds for a good nights sleep and no complaints here. Very comfy, dark room and quiet! Perfect. TV is a good size and a range of channels. If you want to bring your smart device you can connect it to the HDMI socket on the wall and then watch Apple TV, DIsney etc from your own account which we did in the evenings and was great - just be aware that as you are not in your native country you may not be able to access some of your own streaming services without a VPN as it knows you are in Ireland. You can stream via the free Wi-Fi and Premier Inn offer a faster connection but at a cost but we didn't find it necessary as streamed with no issues. Team making facilities are good but for some reason reception kept running out of the small milk packets so on occasion we had to have a jug with milk in but it didn't last for long as it was left out in reception and by the evening it smelt bad. We were in room 415 and the hair dryer worked but had a loose connection somewhere so had to hold the power button down and wiggle the cable a bit but we worked it out! Bathroom was clean and everything we needed. There is a dual shaving adaptor for 230 and 110v. Shower isn't the most powerful (we are possible spoilt at home as all of our showers are power showers) but it does the job and temperatures are fine. As with every Premier Inn checkout process is smooth and no issues. Housekeeping is only provided if you inform reception beforehand, specific timing I think was 12noon? We only asked for housekeeping for 1 day as the sheets/towels are fine and it's not as if we change our home bed sheets or shower towels everyday so why would you do...