L'Imperatore Ristorante Pizzeria — Restaurant in Florence

Terrible experience with the service of this place. Even though the first waiter was very nice to us, the second waiter who charged us was very mean and impolite. He gave us the check and I noticed they were charging us 7,50 for taxes, I asked him what that meant, since we were never charged that in any other restaurant , he refused to explain and said it was normal so I had to just pay and leave. I could understand a little bit what he was saying but not completely since I don’t speak Italian but I do speak Spanish, however I kindly asked him to speak in English or let me speak to the first waiter who spoke in English with me so I could fully understand what he was saying. He refused and told me they just speak Italian in Italy which was very mean. He also didn’t want us to pay separately either , he said it was impossible , which was a lie since the first waiter told me it was possible, so I complain about it. I asked for his name so I could refer to him in this review but he told me “please pay and go I don’t care where you are from or who you are just pay and leave “ (suddenly he spoke English). Overall, he made our experience very unpleasant… I don’t recommend this place so I would avoid it, as I can see , everyone complains about the service. It’s very lame to give foreigners this impression of how the Italian...

Their pesto is from a store bought plastic container. Waiter called me stupido.

Ordered one of my favorite dishes, pesto pasta, and this one came out an oddly dark dull green vs bright green of normal pesto, that's fine, however it did not taste like pesto at all. It was like an oregano sauce. There was 0 basil taste at all.

I tried, I really tried to eat it, but I could not go past 2 bites, it was the worst basil pesto I've had in my life, so I kindly returned it and declined any other food.

They then tried to charge me for the 'pesto' by having it on the bill. I asked them to remove it to which they refused. I told them it wasn't pesto and I didn't eat it so I wouldn't be paying for it. The waiter then came out to show me that it was in fact 'real pesto', by holding up a plastic store bought bucket of 'pesto', which looked dark, old, and expired.

They refused to remove the pesto from the bill, however, luckily I had small enough change to give them an exact amount minus the pesto and said that was all I'm paying, to which the waiter called me stupido and told me to 'get out of here'.

It was sad to come to Italy and eat at a restaraunt in the heart of Florence and have an oregano tasting pesto sauce, with the waiter saying it's real pesto by showing me the pre-made, old, from a plastic...

Really bad place and unfriendly people. When we asked to eat there we were seated inside while we wanted to take place on the terrace, where there were seats available. When we got our food they just placed it down without much attention. We ordered a pasta, which was good, but not very much. When they took our plates, they just took them away without saying or asking anything. We were still hungry and wanted to order something else, so we signed the waitress. When she came back, she immediately had the bill with her to pay. Also they asked money for the service (which one?) while on the bill they also stated that the service was included. Already before we got the feeling that they wanted you out of their place as soon as possible, even when a lot of tables were still empty. After this feeling and the fact that they already brought the bill while we didn't want that, we decided to leave immediately and to go eat something else as an extra. While we were walking we both got stomach aches, definitely from the food or the drinks. We think it's from the drinks because the ice was probably made from tap water. Very disappointed in this place and the only place in Italy in a week where we...