My wife and I chose Hotel Casa Albertina for our honeymoon, and for most of our stay, it was lovely. It's a charming boutique hotel with stunning, unbelievable views from the balcony of our room (though note, balcony privacy is limited). We were fully prepared to give a 5-star review.
However, a disturbing incident on our final night completely changed our perspective and revealed a shocking lack of duty of care from the management.
While returning to the hotel via the steep, dark alleyway approach (approx. 50 steps), we found two young women in clear distress. One was nearly unconscious—limp, unable to speak, with dilated eyes—while her friend, who seemed only slightly intoxicated, was struggling to help her. The friend stated they had just been drinking at the Hotel Casa Albertina rooftop bar.
As my wife is a nurse, we immediately stopped to assist. Concerned for their safety on the dark steps, we made the logical decision to help the incapacitated woman back up to the hotel lobby, the very establishment that had served them, so she could sober up safely and we could arrange a secure ride home.
The receptionist's reaction was appalling. He was immediately hostile, refused help, and demanded we remove her from the premises. We were not accusing anyone of anything; we were simply trying to ensure a patron's safety. The hotel's defensive and aggressive stance was telling and deeply unsettling.
I ultimately had to carry this young woman down all 50 steps myself to get her and her friend into a taxi (we confirmed they got home safely).
The most unbelievable part was the manager confronting and yelling at us during checkout the next morning, reiterating that we were "wrong" to bring her to the lobby. The complete lack of concern for a customer's well-being is unacceptable.
I cannot stress this enough: I would caution anyone, especially women traveling alone or in small groups, to be extremely aware of their surroundings and seriously reconsider patronizing this hotel's rooftop bar. The management's priority is clearly avoiding liability over ensuring patron safety. Their vicious reaction to our good-faith attempt to help was appalling and ruined our honeymoon's final impression.
In good conscience, I cannot recommend this hotel or its bar to anyone. The view is not...
Read moreWe stumbled upon this bar before dinner and it ended up being one of the highlights of our trip in Positano. The views are truly unmatched, panoramic and picture perfect, especially as the sun starts to set. It’s easily the best spot in the city to soak it all in with a drink in hand.
What made the experience even better was the incredible service from Andrea. He was so welcoming, attentive, and genuinely wanted to make sure we were having the best time. His friendly energy set the tone for a relaxed and memorable evening.
We were staying on the opposite side of Positano and made the walk here and let me tell you, it was so worth it. If you’re looking for the perfect place to unwind, enjoy the view, and feel like a true guest of...
Read moreThis bar was a bit of a climb, but it was definitely worth it! We found out afterwards that you can get a lift up through the hotel to save yourself climbing some steps. The energy and enthusiasm of the staff was amazing. The manager came over to check on every customer individually and ask if there was anything else we needed. They provided water and a large selection of table snacks while we waited for drinks. The cocktails were amazing and the view just made it all even better! The music was lively and perfect for the venue, I would definitely recommend a visit...
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