McDonald's Roma — Restaurant in Rome

This McDonald's needs work. Staff is not friendly or warm. The mcCafe attendant barked at me that "orders are taken at kiosks only," and the manager made me wait to pay while talking at length with someone standing at the order delivery counter (no food exchanged hands) even though there was no one else monitoring the cash payment station. (Three other crew stood behind her doing nothing without looking my way.) When paying, the manager assumed I didn't know I was required to make two separate payments for two separate transactions and treated me rudely in the process (unnecessarily corrected me). NOTE: The sign for the cost of the toilet states that customers need to purchase a toilet "ticket" at the cash payment station or pay 1 euro when utilizing it. The sign led me to believe I needed to buy two tickets (spouse and me), but the receipt simply provides a code, which is the same code no matter how many transactions are made. The male bathroom was atrocious (there was much urine on the floor of both stalls with toilet paper strewn inside and outside of one commode. The soap dispenser wobbled). There was free WiFi. The lobby was good for sitting, but open doors let smoke enter from the outside. There are too many negatives to patronize this...

McDonald's in Rome is just different. I dont use McDonald's back home but we stopped in to use the toilets and were told we had to buy something first. I'm glad we were told this and we got to see the difference between McDonald's in Rome in comparison to Scotland.

Here in Rome they have a separate Mccafe part which sells Coffee, Juice and a huge variety of Italian pastries. We had 2 Cappuccinos and a pastry to share. The quality was really good and the fact we didn't need to queue in the main queue was a real plus point.

The interior design of McDonald's in Rome is of a much higher quality than back in Scotland. It feels much more upmarket and chic.

I was so pleasantly surprised. The Italians take their coffee very seriously and whilst Starbucks and other Coffee conglomerates haven't been accepted in the country it appears that McDonald's have found their own little slice of the Coffee...

Good and clean location, but that's it. No service at all. After ordering at the pillar, your order will show on a screen when it's ready to pick up. Well, our order was ready to pick up and when we got to the counter there was no order or employee at all. Our order number was removed from the screen and our order was not there yet.

After 10 minutes an employee came to the counter to give out our order. We had ordered a coffee as well, but it was not with our order. No info from the employee where to get the coffee. We found out that we have to pick up our order at the counter and then we had to walk back to the McCafe to wait for the coffee on that side, while our food was getting cold.

The employee at the McCafe was looking unhappy as well and I felt bad for her that I had ordered a coffee while she seemed to hate preparing coffees..... Sorry ma'am! Will not...