Panificio Bonci — Restaurant in Rome

The staff really needs to work on their friendliness! I stood in front of the shelter for quite a long time and just got ignored. Then I realized that you had to take a number outside, to make an order. Nobody told me this, despite they obviously saw I didn't know. When I finally could make my order I paid the ridiculously high price for two pieces of pizza. I waited and waited for a long time again. Then I saw the pieces of my pizza lying there ready but the staff just took orders from new customers. When I asked if they could be mine I got ignored again. Normally I would have left the store by then but since I paid 11,50€ I stayed and asked again after some time. Then the staff looked at me like I was crazy, they argued with each other and then finally I got the pizza which was lying there all the time. When I left the store I felt really bad treated and couldn't quite enjoy my pizza anymore. Plus, it was not warm anymore and also I didn't like the taste. The mozzarella had the consistence of gum. Since there are many locals in the store and almost everyone spoke Italian I had the feeling that they obviously don't like tourists because I got ignored all the time. So all in all I was really disappointed and for that money I could have gone in a restaurant, sit down, be served and also have a glass of wine with the pizza. And next time I will definitely choose that option and not...

This place is very closed to Vatican Museum and we came here after reading rave reviews from Roman blogger and cookbook author Katie Parla. The ordering process was a little getting used to. First you take a number, then you wait for the number to show up on the screen. Then you tell them what you want. Everything is cut to the size you want, weighted, and the priced. You take the ticket you are given and pay for it at the cashier. The cashier will give you a payment receipt and you take the payment receipt and you give to the the person who cut up your choices. You can asked it to be warmed up to eat immediately at the outside counter. It’s basic fare but it is done with care and therefore very good. You can take the water cup stacked and pour yourself some water from the faucet inside and stand outside, eat at the counter and enjoy all the deliciousness like a local. A part of traveling is getting outside of your comfort zone, so if you’re looking for someone to help you every step of the way, this may not be the place for you. But if you are looking for an authentic place, where locals frequent, and orders food to take home (they were coming in and out non-stop), then I’d say put on your big girl pants and do...

A small bakery not too far walking distance from the Vatican City. I was on the hunt to eat a croissant while in Rome and I wanted to eat a good one. I'm happy to say that the croissant at Panificio Bonci was delicious! Not too buttery, light, & fluffy. I was also pleased to see that the majority of people there were local Italians ordering bread to go. When our number was called, the gentleman behind the counter said a very cheery "hello!" and was more than happy to serve us despite the fact that we clearly were tourists. Our customer service experience in Rome wasn't the greatest, so it made my experience at this bakery all the more better. Lastly, they were so sweet and gave us complimentary zeppoles! After getting a croissant we walked over to Pizzarium, their pizzeria and we also were not disappointed with the food there as well. Definitely stop by the bakery if you're...