Passpartout Ristorante, Roma - Borgo Pio, 50 — Restaurant in Rome

Horrible service. We had a table of 4. They forgot to place 1 dinner item with the kitchen, so we got it about 30 minutes after the other meals arrived (that is after we reminded the waitress of the forgotten meal). We then had nothing to drink so we didn’t finish our meals due to thirst. Our waitress had disappeared. We asked a cook to bring us water and still nothing came. We then asked to speak with the manger who told us it was our responsibility to hunt down our waitress to request water for our table because she was too busy serving a large party in the back part of the restaurant. The manager argued with us about it, defending the waitress for forgetting a meal or not bringing water to our table, again referencing that the waitress was busy with a large party. Do not dine here!! We left hungry and thirsty and ate elsewhere. And the fact that that manager could not own the bad service and admit a wrong made me write this review. Never do business with someone that can’t deliver on their part...

It was 10pm on a Tuesday, after a long day of touring the Colosseum and Roman Forum, plus recovering from the previous day’s trip to Pompeii and Amalfi, with two kids in tow (almost perfect kids) ——we were turned away from Ristorante Arlù. I am thankful we were. We were graciously offered a alfresco spot at Passapartout, about 50 yards from Arlu. Our charming server made us feel at home, and the food was amazing, we enjoyed a absolutely perfect dinner. His wine recommendation was spot-on. The kids shared the cheeseburger with chips, which they inhaled. My husband and I shared a delicious burrata veggie appetizer (Verdure alla brace con stracciatella di burrata - it was awesome). My husband ordered the octopus, and I ate all of the tagliolini (creamy pasta with a fantastic combination of celery and clams). A truly uniquely and genuine Italian dining experience! We can’t wait to go...

We had the set menu specially made for Christmas Eve (starters to share, gnocchetti, penne, cod and pannatonne ice cream). The meal was excellent and the dishes were prepared well - it was a highly enjoyable meal. The ambience was amazing too, with gorgeous Christmas decor around us. We received a complimentary second dessert too, which was a traditional sweet peanut snack.

One issue which bothered us was that we were served later than the table beside us (who had the same meal but arrived later than us). However, we had informed the staff about this; they humbly apologised and it was promptly corrected for the subsequent dishes.

Overall, this place is highly worth it for the price and it really...