I don't usually leave bad reviews, but...
We booked a late Sunday brunch that would give us an hour for the buffet. The food was really great. However, the staff started taking away the food from the buffet thirty minutes after we had arrived.
After my first plate, I went back to get another plate, but the staff started taking the food away right in front of me. I gave up, went back to my table with an empty plate, and told my (Japanese) wife to hurry up and grab what she could if she wanted more. She went and came back and told me this:
The foreign staff (maybe 50% of the workers) were taking food away as she was attempting to serve herself - like literally taking the platter away as she was preparing to serve herself! The Japanese staff intervened once with the sweets and helped her get what she wanted before everything was taken away.
Overall, the buffet is good in terms of food quality, but the foreign staff really don't understand good service outside of a superficial level. My family left the buffet hungry, even though we paid about $50 per person.
I want to say it's our fault for booking a bit late, but... then why even let us book thirty minutes before the food is taken away? I also trust my wife, and she said that the foreign staff is extremely poorly trained. This is not Japanese-level service. Pretty shameful for a high-class hotel to hire...
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