All Seasons Coffee

I was really excited to try this café but was so disappointed and quite appalled with the service. As soon as I entered, the waiter asks me if I'd like to eat at the café or take out. I wanted to eat in and I asked if I could be seated. He tells me I could sit anywhere, but first I should go to the till and order. As soon as I ordered and paid he tells me to sit at the counter. At this point I'm like okay, I'll just sit down. Then he tells me the seating time is just an hour. Why didn't they mention this before.

Then the waiter comes up after serving my coffee and starts to clean the tiny counter seat next to mine. Without even a bother he starts spraying alcohol, right next to my coffee.

And finally at the end, before my time was even up, he comes and starts sighing next to my seat.

I have never written a review before let alone one making a complaint, but All Seasons Coffee - please be nicer to your customers, or hire new staff. Tokyo has incredible coffee culture - what a disgrace.

In reply to what the owner wrote me

1. Please don't treat me like I'm an illiterate person. This ENTIRE CONVERSATION with your staff took place in Japanese. Indeed, I am part Japanese, kindly stop insinuating my communication skills were a problem. 日本語を話せます。

2. Decent cafés in Tokyo will announce much before you order your coffee, the seating time. People in Japan are kind and honest, and I've lived in Tokyo 6 years. Please don't dilute Tokyo's wonderful coffee culture with excuses for your terrible service.

3. No normal staff-san sprays alcohol that goes into my cup. Japan has such polite and wonderful hospitality they would let you know before they started spraying. Please dont insult Japanese culture with your poor service.

4. If it so difficult to comprehend and digest customer feedback that is honest, I'm wondering why are you even in the food service industry? This is not an affront to your coffee or pudding, which is great. This is me as a customer and consumer saying, I deserve better. I'm really disappointed that you couldn't even recoginze the basics.

5. I'm sure your staff is working very hard, and my heart goes out to them. But I'm unsure as to what the correlation between working hard and deceiving your customers are re:seating time? Is that a justification or did you just decieve me?

Lastly, of course I'll find a place or 喫茶店 that will be amazing.. There is place for everyone one in this awesome city. But, like I said, your excuses for service that is way below par will remain unsatisfactory to me and I will absolutely express that.