This is regarding an incident which happened last night at your Yaesu branch where we as group of 7 people , including a child , arrived for dinner .

Four people, including a child, were given table seat while other three sat at counter seats and ordered food separately. The four people ordered their meal respectively , 2 veg meals thali , 1 light meal and 1 plate of gobhi 65.

Me and my 8 year old decided to share our veg meal and gobhi 65 since the quantity was huge and there was no kids meal available in the the menu.

Our friend who got veg meal thali , asked for free refills for herself. Mind you , it was just me and my son who was sharing the meal not the other two people sitting on the table.

The staff denied the free refills for her stating the company rule says that if the group sitting at a table is sharing food , no refills will be provided.

Like I mentioned , it was just me and my son sharing your elaborate thali since there was no kids meal available at your menu. I ordered three rotis for myself to finish off the remaining spicy side dishes which my son couldn’t.

My friend , didn’t share anything with us ! She was asking for refills for herself.

If no refills will be provided to the whole group sitting on the table because one member decides to share the meal with her kid then this should be mentioned in the menu card somewhere and not told by the staff according to their convenience.

Let me mention this , we love Erick south delish food and services. We have been a loyal customer since many years and have been bringing our visiting family and friends for years. Yesterday also we brought our friends and their father ,who has come to Tokyo from India , to relish the lip smacking preparations of your well loved restaurant.

We have no complain regarding food and staff services , I just have a sincere concern , if there is such policy regarding refills then please mention it in the menu card.

Honestly, it was unfortunate that my friend has left the place unsatisfied and not full stomach because of me sharing the food with my son. Had I knew this before hand I would have ordered an entire meal thali for my son not caring whether he would waste it or eat it full.

Since I cared for the wastage , I didn’t order an entire thali for him and this is so unfortunate that because I did so , she was not given the free refills of sambhar and rice which was promised to be given along with veg thali meal to her according to the menu card.

I request you to please look into this matter and rectify the problem so that no other customer leaves the place embarrassed.