Lotteria Ikebukuro East — Restaurant in Tokyo

I used to work part time in the same brand but different chain. The service is definitely not good in this shop. And I asked for ketchup in the shrimp burger but they gave me additional ketchup and i have to do it myself (I know they can do it in the kitchen because I used to work for the same brand too) but no they’re just lazy to do my request. And no greetings, no eye contact, no tissue, and the cashier spilled my water, made my tray wet, but said nothing. I’m so disappointed with the training in...

I have no problem to do shopping in Tokyo but the Lotteria staffs there don't understand basic English, I told the lady I wanted 3 combo meals and put my finger on the picture, it ended up she charged me for 5 combo meals, and the other male staff wasn't even friendly when my dad asked them for tomato source. We always say Please and Thank you so I am sure those people we met in the Lotteria are racist to...

Came to this Lotteria because I wanted something quick before going to Nerima. Alcohol sanitizer at the front is available for use, the lines have spacing for keeping distance from each other, and they take all forms of payment. The staff serving me forgot napkins so that was the only inconvenience, but other that, the service was quick,...