Palermo Akasaka — Restaurant in Tokyo

The food here might be decent, but honestly the service RUINS the whole experience. We walked in without a reservation (mind you, the ENTIRE place was empty) and were instantly greeted with the nastiest attitude, like we had committed some crime by daring to come in. Excuse me? Isn’t this a restaurant? Isn’t the whole point to serve customers?

From the second we sat down, the service was a solid 0/10. Rude, dismissive, and honestly, it felt like they couldn’t stand Americans. The vibe was completely unwelcoming. We didn’t even finish our food (portions are massive, not that they tell you that), so we politely asked for a to-go box—and wow, the manager/owner/whatever he is looked like we had just asked him to donate a kidney. The eye rolls, the huffing and puffing, the sheer audacity. Absolutely unacceptable.

Bottom line: Food is okay, but unless you enjoy being treated like an inconvenience for simply existing, do yourself a favor and stick to takeout. That way you can avoid the miserable service and their...

Seems to be a very popular dinner spot that almost requires a reservation, so we went for lunch instead. When we went, there were only a few other customers, so it wasn't too crowded. As we are foreign, they sent an English speaking waitress over to us and she was very kind.

The lemon chicken dish and eggplant pasta were both incredibly delicious, some of the best food I've had all year. Both of those dishes had many flavors that mixed together for a mouthwatering experience. The quattro fromage pizza was good as well, but the seasonal scallop gratin was flavorless compared to the other food and the person who ordered it was disappointed after trying everyone else's food. It was also quite small and only included a single scallop. For its price, I wouldn't recommend getting it, but as I mentioned before, everything else was wonderful.

We enjoyed a relaxing lunch here and if I'm in the area again, I would love to have that...

Came for dinner with my partner and there was no wait.

Got the appetizer plate, a margherita pizza and the vongole pasta.

Some of the apps on the assorted plate were quite salty, but there were some hits such as the eggplant. Overall I wasn’t expecting the appetizers to be off menu items, as I was expecting them to be a combo of the other apps on the menu, so maybe ask your server before ordering.

Pizza was tasty but it was very wet. You need to fold it and use a spoon to hold the tip in order to eat it. It also used fresh tomatoes instead of tomato sauce, which I found weird at first but kinda grew on me.

I liked the vongole, lots of clams and pasta was...