SHARI HIGASHIGINZA — Restaurant in Tokyo

Service was bad, especially for a hotel restaurant. It was also our last dinner in Tokyo, so quite sad to end on a low note since we’ve had great service in every restaurant we went to throughout our 5-day trip. First, the person taking our order had several mistakes which we corrected as he was summarizing. Second, we had to ask for everything - plates, soy sauce (even after sushi was served). Lastly, we had to wait for 15 minutes before we settled the bill - they only picked up my card when I showed them already how irritated I was. Food was mediocre. Also, no access from the hotel. Now that it’s rainy season, guests will get wet to go back to the hotel front door. Will not be back even if I stay at the...

We were running late today and between forgetting our tickets for breakfast and waiting to be sat we almost didn’t get to eat. Normally, not a big deal but we were about to drive two hours with a group and this was our only chance before a long day with no breaks.

The waitress and chef were very kind and were able to quickly accommodate our party of 4. The chef was working so fast his hands were practically a blur. The sushi came out great. They did not have to give us such good service but they did. Really appreciative of the great hospitality and I hope they get some recognition from management.

Apologies for our rush and thanks again for...

Food were goods but the Indian staff just stood besides our table while we were checking on the menu. We were not sure whether the wanted to suggest something or simply wanted us to hurry up. We arrived at 2pm and this staff mentioned 3 times that they will be closing at 3pm. When it was 3pm then he said "it's time". We truely did not enjoy the whole process since we were constantly being pressured. If closing at 3pm sharp is so critical then do not take in any customer in 1 hour before you close. We expected better experience by paying 3600 yen per pax in a hotel restaurant and this is just...