TamJai SamGor Mixian — Restaurant in Tokyo

Went twice in the last ten days. The queue was not as crazy as the first few weeks (about 20-30 mins wait if there are 12-15 people ahead). Overall is okay (not as disappointing as the HK Youtubers described). Personally felt that was 60-70% similar to the HK version. In HK, every plain noodle bowl comes with chives, bean sprouts and beancurd skin/tofu puff (can’t remember which), and the spice is way stronger. Here, extra hot (小辣) is only HK’s mild hot (3小辣). There is no beancurd skin, and tofu puff here is an extra topping. Chives and beansprouts are a bit overcooked. The topping options may seem extensive for the local market but they are limited to common veggies and fresh meat. The ‘coming soon’ meatballs (which are must-have toppings for HK people) are still not available yet. They could expand their topping options by sourcing octopus balls/fish balls/beef meatballs from local Asian food suppliers. The side dishes are great. All are pretty close to the HK version. Just the garlic pork belly slices was not fresh garlic. HK milk tea, HK lemon tea, HK tea-coffee mix are totally HK style and reasonably priced. Will visit again only when they start to serve the ‘coming...

タイトル：虫の混入への対応が傲慢で、女性客に対する態度も冷たく、長年の常連客として非常に残念な体験でした

この店舗には、よく通っている日本在住の友人に勧められて行きました。彼女にとってこのお店は毎週の定番であり、大好きな場所でした。しかし今回の一件で、彼女自身も非常に気まずく、長年積み重ねてきた良い印象がすべて壊れてしまいました。

食事中にショウジョウバエのような異物が麺に混入しているのを発見し、冷静にスタッフに伝えました。スタッフは特に説明も謝罪もなく、すぐに新しいものと交換しました。私たちはその場では大きく騒がず、せめて会計時に丁寧な対応があることを期待していましたが、現実はまったく逆でした。

問題は、その後対応した「小林」という日本人男性スタッフです。彼は「すでに食べたのなら、もう対応はできません」と何度も繰り返し、謝罪もなく、話を聞く姿勢もありませんでした。

さらに、「体に異常が出ない限り、こちらでは対応しません」とまで発言し、こちらの問題提起をまるで“過剰反応”であるかのように扱われました。

こちらが「最初に対応した女性スタッフは謝っていなかった」と伝えても、「自分はその場にいなかったので、それが事実かどうか分からない」と責任を回避しようとしました。しかし、私たちの座席はレジの真向かいにあり、監視カメラの範囲内にあるため、状況の確認は可能だったはずです。

小林氏の対応には「謝ってほしいなら、仕方ないから謝るけど」といったような投げやりな態度が感じられ、非常に残念でした。

また、彼の発言には「日本語が十分ではない」など、外国人に対する見下した態度が何度も見られました。特に女性客に対しては、冷たく威圧的な口調で接し、不快感と不安感を抱かざるを得ませんでした。

正直、このような対応を受けるとは思ってもおらず、問題を伝えることすら「報復的な扱いを受けるのでは」と心配になるほどでした。

私たちは、このブランドに信頼と期待を持って訪れました。しかし、今回の件でその信頼は大きく損なわれました。譚仔三哥というブランドが、女性客や外国人に対しても平等で誠実な接客を行っているのか、今一度見直していただきたいと強く思います。

Title: Extremely disappointing response to foreign female customers – from a long-time fan of the brand

We used to really enjoy this restaurant—one of our friends has been a loyal regular and recommended it as a weekly gathering spot. Sadly, our most recent visit completely ruined those good memories.

During our meal, one dish had a visible insect (a fruit fly). We calmly informed the staff, hoping for a sincere apology or proper explanation. Instead, the food was taken away silently and replaced, with no acknowledgment. At checkout, we brought it up again—only to face cold and arrogant behavior from a male Japanese staff member named Kobayashi.

He repeatedly insisted, “Since you already ate the replacement, there's nothing we can do,” and even said, “Unless your friend shows health problems, there's no issue,” and “If you want me to apologize, then I guess I have to.” There was no sincerity—only a performative, dismissive attitude. When we pointed out that the initial staff didn’t apologize, Kobayashi replied, “I wasn’t there, so I can’t say whether what you’re saying is true or not,” completely avoiding any responsibility. But our table was directly in front of the cashier and clearly visible to the surveillance camera—everything should be recorded.

He then took on a posture that seemed to say, “What more do you want?”—irritated, questioning, and defensive. Even after we calmly and clearly stated our position, both his and the other staff members’ gazes grew noticeably cold and oppressive, making the entire atmosphere deeply uncomfortable and intimidating.

What hurt even more was his tone toward us as female, non-Japanese customers. He repeatedly implied that our Japanese wasn’t good enough to be taken seriously. He even kept cleaning tables while speaking to us, sending the message that our concern wasn’t worth his time.

We didn’t cause a scene. We simply asked for respect and accountability. But after this experience, even our friend—who’s always loved this place—felt deeply embarrassed for recommending it to us.

It’s disappointing to think that, had we been Japanese locals or different kinds of customers, we might have been treated more respectfully. We now have to worry whether just speaking up could bring us hostile or retaliatory treatment.

This brand used to represent warm, accessible food and a welcoming atmosphere. We sincerely urge TamJai SamGor to take this incident seriously, review the surveillance footage, and reflect on how their frontline staff are trained to treat women, foreigners, and loyal customers. Basic respect should never be...

Service is bad, attitude is atrocious and the staff favors Chinese speaking customers more. Upon entering the restaurant we were given a really small table for us 2 people, and we requested for a bigger table seeing that another couple was assigned the bigger one. The staff then said that the bigger table is meant for 3 pax and above, and said the other couple came earlier so they could have that table. However the couple was literally just queueing right before us. What nonsense.

We asked for an English menu after, which the staff forgot about anyway, and went to serve the other couple, speaking to them in mandarin politely. Their attitude when serving us and when serving them were completely different. Then I looked around and realised that the other people sitting next to us in the small tables were non-Chinese speaking as well. 🤷‍♀️

Would...