Towers タワーズ — Restaurant in Tokyo

A very happy and joyful experience. Celebrated my partner’s birthday over at Towers. I must say that the service there was truly excellent. Service crew was on the ball and constantly making sure that we were having a good time. One of the service staff even escorted me to the toilet when I asked where the toilet was (which was outside of the restaurant, toilet belongs to Ritz Carlton).

Food was on point. Serving bistronomy/fusion, western meets Japanese kinda food. Food ingredients were fresh and nice. Ambience was mind blowing. Overlooking the entire Tokyo (Asakasa and Roppongi). The view was just phenomenal. Restaurant was kept at the most pristine condition. It was sparkling clean I must say.

Definitely and 100% worth the money spent. It was a very memorable night for me and my partner. Highly recommend.

Thank you Towers crew. You guys...

Excellent service, as one would expect from The Ritz-Carlton.

The starter and main dish were both excellent. However, I do have the impression that, even here in the Ritz, cost-cutting is beginning to impact the dining experience. As a customer since the opening, I have witnessed noticeable changes—unfortunately, not all for the better.

I still remember when the butter was specially crafted, and a variety of breads was elegantly presented on a tray. These have now been replaced by pre-cut small pieces—less refined and less enjoyable. Same for the butter being standard of the shelf product.

This may sound like complaining on a high level, but considering the standards of The Ritz-Carlton Tokyo, I find it worth mentioning.

That said, even with service being somewhat below past levels, the experience remains highly...

Extremely disappointed with the service at Tower, Ritz-Carlton Tokyo.

I had a confirmed reservation via Amex and arrived as one of the first tables. Orders were taken and water was served, but we waited over 45 minutes with no food, while other tables—all local Japanese guests—who arrived later were fully served.

Not once did any staff check on us or follow up. As the only non-Japanese guests in the room, we couldn't help but wonder whether this was an oversight or something more troubling.

Either way, this level of neglect is unacceptable for any restaurant—especially one under the Ritz-Carlton brand. It falls far short of the service expected from a 5-star establishment.

Would not recommend based on...