Tsubakiya Coffee Shop Shinjuku — Restaurant in Tokyo

Taking around 20 mins to wait for a seat, even staff say you can go for a seat but they still asking to wait at the entrance. 2nd level for non smoking and 3rd level for smoking. We bring a baby with us but staff still arranging us to 3rd level. When reach our turn to have a seat, client behind us just cut queue and staff didnt clarify and take action. They just simpily bring the customer behind to the seat belong to us. After that, they arrange a 4 seater for 5 adults + 1 baby. We request to add another chair but staff refuse. Fews minute waiting for a menu and also didnt serve and drink while we waiting.

After order 10-15 minutes also no serving any drink at all, until my baby cannot accept stay in that level full of smoking smell. We tried to ask can we take away or just cancel the order since there is nothing on our table.We try to explain that our baby cannot stay in that worst environment. The staff refuse both options and keep asking why we wanna leave with a super duper bad attitude and poker face.

This shop really wasting people time to ask waiting on a narrow stairs and dunno why need to take so long to serve 2 slices cake and also beverage which including in their package. It is they bake the cake from pick a egg...

This is the worst coffee shop in Japan IT HAS MINIMUM SPEND!! I understand that some shops got minimum spent for their view or special time. But you can inform us before seat us. It’s not when we order and you purposely implied. Obviously this shop got no any view or nothing special. We two people order one cake and one coffee, because my partner doesn’t want to drink anything. The disgusting girl waiter said one order per person. I said my partner don’t want coffee. Then she said can order juice or alcohol? Sersouly??? Why must he drink??? I wanted to leave and girl suddenly apologised it’s ok, I said I WANT TO LEAVE. I totally understand that you can inform us before we seating and inform us the minimum spent. It’s just a coffee shop you are not Hermes, YOU DONT HAVE TO IMPLY TO customer this. Make your shop...

Tsubakiya might be good for others, but it wasn't great for me or my friends. We were immediately greeted with a smoky atmosphere, then hit with outrageous prices. My hot cocoa (minus the rum that is standard here) was nothing special. I've had better at family restaurants. My friend ordered cheesecake and was not impressed with it, either (it seemed normal to me, but I don't particularly care for cheesecake, so I'm not a connoisseur in the least). As we could get by in Japanese, we were able to order, but for anyone that doesn't speak or read the language, definitely give it a hard pass. There is no English and no photos. Even the bathrooms are in kanji- some that I wasn't familiar with, so had to ask which room to use.

For me, it was a...