wagyu&steak TEPPANYAKI 10 SHIBUYA — Restaurant in Tokyo

We were having Christmas and birthday dinner here. I believe we could have a better experience at other times. For Christmas, they split the dining into two sessions with a 9 course meal! A group of customers from the first session were so unhappy that every one of them kept complaining about the food in front of us while we were waiting for the second session outside. In fact, we were more angry with them than anything. The food was very good to us. Everyone in my group enjoyed it very much. But I understand the problem was the limited time. We were a bit rushed. The staff were tensed. The chefs needed to serve a full house of customers with all the great food in practical one and half hour. If I am the boss, I would rethink if I should run a Teppanyaki like a fast food shop even only for festival days. Customers who are minutes late would have problem finishing the meal before being asked to leave. For birthday, we were fully informed that nothing could be offered or even served. But we just wanted to bring a cake and kind of celebrate so we didn't mind paying the charges for bringing outside cake. What surprised me was that when I needed to ask for my candle back, we were warned, "No fire!". Yes, it was a warning rather than notice. They just had a fire show for Christmas at chef table so I don't understand what harm could be done with a small birthday candle to the alarms. But there was not much time left before closing, and we respected the rules. We were just joking that if we could have a knife for cutting the cake🤣

But overall, all my family members were happy with the meal. So it was still a four...

We were eyeing this place amongst others in the area post-Shibuya Sky tower visit (~18:00 on a Thursday) for some Wagyu/Kobe beef to signify our first trip to Japan. We didn't secure a reservation since our itinerary wasn't solid, but we lucked out with a table (though not near the window-view as those appeared to be max at 4-person group. Reservations recommended, and there's even an online option via TableCheck). The place was near empty when we started, near full when we left. Our hostess/ waitress, was proficient/ fluent in English and menus had English descriptions (very helpful for my Dad who refused to try even the basic tourist-Japanese phrases). We're halfway through our trip, and after a day of navigating the ちかてつ and relaying translations to someone who refuses to start their hearing aids, it felt nice having a break from translating for the fam. My wife opted for the Kobe beef course, kids for the sirloin, and dad for the Halal chicken. There's a remarkable difference in the tenderness & flavor of the sirloin vs the Kobe. The 3+ chefs worked diligently and wait staff were very attentive, considering where we were seated. The atmosphere was dim but well lit, and it was interesting to see servers reciting the orders to the chefs out loud in Japanese. There was a steady flow of customers after we got there (assuming they had reservations) and the place was near filled when we left at ~19:30. Would definitely eat here again (and it appears the full course...

We had a very unpleasant and uncomfortable dinner at Teppanyaki 10 in Shibuya. The food was just okay, not bad, but nothing special. Normally I don’t comment much on taste since everyone’s different, but what really made the evening disappointing was the horrible service. The waitress who took our order was professional. But all the others, especially the one serving tea and dessert, were awful. We felt like we weren’t welcome, and we could easily notice a clear difference in how we were treated compared to the Japanese guests around us. Our food took ages to arrive, and their attitude was cold and rude the whole time. Toward the end, the dessert cart came around and the server asked if we wanted tea or coffee, but her tone was sharp and impatient. She looked very annoyed and clearly didn’t want to be serving us. When she came back with dessert, her attitude got even worse. We saw her interacting much more kindly with the others who were Japanese, which really made the difference feel obvious. With all I’ve heard about Japanese hospitality, I expected at least decent service. Sadly, this place didn’t deliver. Based on my visit and reading other similar reviews, I wouldn’t recommend it. If you’re looking for a friendly spot with good food and respectful service, it might be better to try...