Normally this would be a higher rating mainly because it's an easy steakhouse to pop into without a reservation and you're usually going to get an awesome meal. Tonight was not that night. The restaurant was busy and the wait was around 35-40 minutes. We waited for quite awhile and I did go up and ask about our seating. The gentleman was very nice and explained it to me. We were finally seated and Logan, our waiter showed up quickly. I highly recommend requesting to sit in Logan's section if possible. He is the best of the best and should be working in a higher end restaurant like Bern's. His attention to detail and his impeccable service is the best I have encountered in quite awhile. The appetizers, 2 Wild Wild West Shrimp, were awesome per usual, the trouble started with the salads. I always order my Caesar salad with the dressing on the side and no croutons. They forgot my parmesan cheese and the new person added lime to our dressing. Logan offered to get the manager. No need to get him, we didn't need the salads. We moved on to the main dish. We of course both ordered steak , medium, and baked potato, just butter not loaded. My steak was about 5 minutes before medium and my potato was great. My husband's steak was pretty rare and he ended up with a loaded potato. We had to send it back. Logan apologized profusely and once again offered to get the manager. No need, mistakes happen. About 5 minutes later the steak came back out, looked the same but with a little more char. Back it went. Logan was right there and made the offer. We were confident in the cook so we passed. The steak came out again. More char but still the same inside. Now I needed the manager. The steak was in 5-6 pieces by now from all the checking. The manager on duty was the nice gentleman from check in, DeMarcus. He said no problem he would take it off the bill but he wanted a chance at cooking it. 3rd times not always the charm. It came back swimming in grease, burnt badly on the outside and still waaay to rare. We didn't send it back and were really starting to wonder why this steak couldn't be cooked properly. He couldn't eat it and we were done and afraid to order dessert. Logan, ever the professional, apologized profusely but understood our frustration with the situation. We got the bill. The steak that wouldn't cook was on the bill but we did receive a family discount, 25% off the total. Not happy about having to pay even the $6 for the steak. It wasn't eaten but now cut into 8 pieces. We know we'll go back and are positive everything will be great.