Sushi King Lalaport BBCC — Restaurant in Kuala Lumpur

Dear Sushi King Management,

I had the worst dining experience at your Lalaport outlet today, and I feel compelled to share my disappointment.

My wife and I arrived at around 4:30 PM to find the restaurant almost empty, with only two occupied tables. Despite this, we were left waiting at the entrance with no proper welcome. Seeing no staff attending to us, we eventually seated ourselves while the employees were busy chatting among themselves.

We took two plates of edamame and one plate of sushi, only to notice that the ebi tempura sushi was extremely soggy. We also ordered a few other items, but I honestly don’t remember them because I didn’t eat anything—yet I paid for everything.

Service Issues Long wait for a simple drink – My pregnant wife waited far too long for her hot green tea. When we finally managed to get someone’s attention, they informed us that the order was never placed in the system. While mistakes happen, the lack of attentiveness was frustrating. Questionable food quality – When the sashimi arrived, I was shocked to see that the salmon was unnaturally pale, almost white in color. This completely ruined my appetite, and we decided to stop eating and leave. Missing orders – At this point, three other dishes still had not arrived.

Unprofessional Payment Process

As if the poor service wasn’t enough, the checkout process was equally frustrating. • The cash register was unattended, forcing me to wait even longer just to pay. • A staff member finally arrived but was extremely slow at calculating the bill—even though I was paying for food that never arrived! • As she struggled, she had to call the manager. I expected the manager to come out and address the situation, but to my disappointment, the same inexperienced staff member returned, still struggling to process the bill. • The manager was fully aware of the situation yet chose to hide in the kitchen instead of addressing an unhappy customer.

Lack of Basic Customer Service

Throughout this ordeal, there was zero communication, zero effort to retain a dissatisfied customer, and zero attempt to apologize. It was as if they just wanted me to pay and leave. They didn’t even bother asking what should be done with the food that never arrived.

Frustrated, I left without taking the receipt. This level of service is completely unacceptable.

I demand an explanation for this poor service and expect immediate action to address...

Not satisfied at all, they require to install their app for membership way before seating is down cause for their promo and the steps for registering is just a waste of time, took about 5 min just to register and be seated, what?

The ordering system is not user friendly and the staff didn’t bother to walk us through how to use cause it’s really complicated just to see how to order, and when we’re done with choosing our food, the system crashed and the iPad was jammed, causing us to re-enter our orders again…

The food is just poorly prepared, with sushi not assembled properly on the conveyer and the ordering system only allows to order what’s on the “promo” which you need member to order(?)

We’ve ordered 4x double egg sushi and 2x ramen (which is totally a scam from the photo with the smallest sized ramen I’ve seen in my life). We’ve waiting for at least 20min to be told that the items were out of stock, not to mentioned that they have a limited dining period. So basically wasted nearly half an hour for nothing…

Terrible service, terrible food, horrible experience. Sushi King, please get your...

Since this is not my 1st time come to this outlet, but for the last visit we had a very bad experience. As we all know the booking for Buffet ramadhan is by Walk in and full payment only, but when we're arrive at 6pm wanted to book for iftar ,The staff told us that all reservation is full by call! As i know all the outlet will left 30% table for walk in (dine in) , After we discuss with one of the staff, then we decide to come back for walk in at 6.40pm and que with the people that have make booking by call .we are very disappointed cause the way they served us was very unfriendly and disrespectful by make an unpleasant face. After one of the male staff give us a single seat table for two, they just walk like that and not even one's serve or explain about the promotion. With this situation , I hope the management will take action and improve the Service especially for the...