海底捞火锅 布城太子城店 Haidilao Huo Guo @ IOI City Mall — Restaurant in Sepang

Fantastic service. Outstanding by each and everyone. A new standard for service in f&b. Food was great as usual.

The service was absolutely fantastic—every team member demonstrated professionalism, warmth, and genuine attentiveness that elevated the entire experience. From the moment we walked in, we felt valued and cared for, with staff anticipating our needs before we even voiced them. There was a consistent sense of pride in their work, and it showed not just in how they delivered the service, but in the small, thoughtful touches throughout. Whether it was the friendly welcome, the knowledgeable suggestions from the menu, or the seamless coordination between servers, it all contributed to an atmosphere of excellence. This wasn’t just good service—it was a new benchmark for hospitality in the food and beverage industry.

The food, as expected, was outstanding. Each dish arrived beautifully plated and bursting with flavor, maintaining the same high standards we’ve come to appreciate on previous visits. Consistency is key when it comes to dining experiences, and this place has mastered it. From starters to desserts, everything was well-executed, with ingredients that felt fresh, balanced, and chosen with care. It’s clear the kitchen takes great pride in their craft, with each plate reflecting both skill and creativity.

Altogether, the combination of exceptional service and top-tier cuisine made this visit truly memorable. It’s rare to find an establishment that excels so thoroughly in both aspects, and it makes a compelling case to return. Whether you’re a first-time guest or a loyal patron, this experience sets a remarkable standard that others in the industry would do...

Excellent Service by 紫童 at Haidilao IOI City Mall Puchong I had an outstanding dining experience at Haidilao IOI City Mall Puchong, thanks to the exceptional service provided by staff member 紫童. From the moment we were seated, she greeted us with a warm, genuine smile that immediately made us feel welcome. 紫童 demonstrated remarkable professionalism throughout our visit. She was attentive to every detail, ensuring our table was well-maintained and that we had everything we needed. Her cheerful demeanor never wavered, even during the busy dinner rush. She clearly takes pride in her work and genuinely cares about providing excellent customer service. What impressed me most was her ability to handle multiple tables simultaneously while still giving each customer personalized attention. She anticipated our needs, offered helpful menu recommendations, and made sure our hot pot experience was seamless from start to finish. Staff members like 紫童 are what make Haidilao’s reputation for outstanding service well-deserved. Her positive attitude and dedication to customer satisfaction truly enhanced our dining experience. I would definitely return to this location and hope to be served by her again. Highly recommended for anyone looking for not just great food, but exceptional service as...

On September 15, I visited Hai Di Lao with high expectations due to its stellar reputation for excellent service and a unique dining experience. Many friends and reviews had praised the restaurant’s hospitality, and I was excited to finally try it myself. Unfortunately, my experience was far from what I had anticipated, as poor service overshadowed what should have been a memorable meal.

Upon being seated, the issues started right away. The waiter assigned to our table approached us with an indifferent attitude. There was no warm welcome or helpful introduction that I had heard so much about. Instead, he handed us a tablet to place our order and immediately walked away without offering any explanation or assistance. As first-time diners, we struggled to navigate the digital menu and were left unsure of how to proceed.

After several minutes of confusion, we tried to get the waiter’s attention. He ignored us multiple times, and when we finally managed to ask for help, his response was nothing short of rude. Instead of helping us with the menu, he made a sarcastic comment about how it wasn’t difficult to use, and then walked away again. His dismissive attitude left us feeling embarrassed and frustrated, which was surprising given Hai Di Lao’s renowned focus on customer satisfaction.

We continued to struggle with the tablet, but it was clear that the waiter had no intention of assisting us further. At this point, I decided to approach the reception staff to explain the situation. I calmly shared our experience with the rude and unhelpful waiter, hoping that they would take action to resolve the issue, perhaps by reassigning another staff member or offering an apology.

However, the response from the reception staff was equally disappointing. While they listened to my concerns, there was no sense of urgency or empathy in their reaction. They did not offer any apologies or attempt to fix the situation. It was clear that they were not taking the complaint seriously, which only compounded our frustration.

Given the lack of support from both the waiter and the management, my dining companions and I decided to leave the restaurant altogether. We were deeply disappointed, as we had looked forward to the Hai Di Lao experience, which is famous for its exceptional service and attention to detail. Instead, we left feeling disrespected and let down.

Hai Di Lao has built its brand on offering outstanding customer service, and while I had heard many positive stories, my experience was the exact opposite. The waiter’s rudeness and the indifferent response from the reception staff were far below the standards the restaurant is known for. I sincerely hope that management takes this feedback to heart and works on improving their service, so that other customers do not have to face the same kind of disappointing experience in the future.

2024...