KyoChon Chicken @ IOI City Mall — Restaurant in Sepang

I didn't know that you need to order spicy flavor to make your chicken feel hot. Feel like it's been there for an hour before they even serve it. Like their tag line. "Chicken like you never had before"

But in fairness I ordered a different set of chicken.....again. Thank goodness, it was hot this time. Maybe, I just didnt get lucky on the first time. But alas! That's the only thing that is hot. I ordered 5 different things to try in there but no luck. Been to other branch and it is not like this branch. Kudos to you! Your on the top list of worst Kyochon I experienced. Keep it up!

I didnt bother to ask them to replace the 1st order since i dont want to bother them so much since they look like they are sooo busy that day and I want to help them in my own way.

Soup was room temperature, not cold not hot. Just plain dull soup. What a soup!!! You know what happen when I got my HOT tea?! Yeeeesssss.... room temperature as well. Nice. But I asked them to replace it.

Mobile signal is not good on their shop so I connected on their free wifi. Thanks for the connection and that helps me get entertained while waiting for my food that takes time to be serve (28min) for only the 1st order and guess the rest. I understand this is not a fast food. So make sure you have at least time when you eat here. It's like 1 hr waiting for your food and 10 min you eat.

They do have 10% service charge but you need to go to the counter to order by your own. Not sure if its a trend or something or they just don't have enough people working that day.

Looks like no ones doing a quality check on the food in the kitchen. Even the person who serves the food on the floor didn't even bother to check the orders before serving. So much for your service charge, fast food do it better in my experience. But maybe it's just not my lucky day or I'm picky. Charge to experience perhaps.

Then I checked my receipt and noticed that 1 order was not served, so I ask them, and they gave it. Since I am already done eating before it arrive and I just take away the food. Saying sorry is a good courtesy but let me a say it for you. Sorry, if I ask you to get my food and ask to have it tapau after you serve.... super... late....

The person in charge in the counter is good. Precise and he even repeated my order which some resto didn't even do anymore. At least they are good at something. Taking away our money. Joke. They are quick on cleaning the table after a customer left. He even smiled when he saw me leaving. I smiled back, too. So that's a plus. He should get promoted! Har har har....

Then I realized. Maybe... That's why you need to pay as soon as you order in the counter even before you sit in your chair (feels like a fast food? Right?) so that you can not complain much since you already paid for it or something. Maybe they had an experience that a customer didn't pay after they have a very good HOT NEW COOKED chicken. Now that's like a conspiracy theory. Go there and experience it yourself. Good luck! Don't worry I am sure there is a high chance that you will...

Updated : 13/09/2024 No reply from Kyochon Team until today. 😅 Avoid this place like a plaque. They have no intention for improvement.

Updated : 01/08/2024 No reply from Kyochon until today. Content of my email to them as follows:

Was there on 14/07/2024 6.35pm. Clearly horrible service.

No utensils on the table even after placing order. No printed out order sheet was given to us. 1st order came after 10mins. Had to ask for utensils. That also not given immediately. 2nd & 3rd orders (same type) came after 11mins from 1st order. Wingettes and drumettes plus the rice came cold. Weird. Is Kyochon's food supposed to be cold when served to customers? 4th order took too long. 1 were done long ago and 2 of us were almost done with our food. So, I told the staff loud and clear 'Cancel order'. At the payment counter, the bill still consist of Order #4.

Highlights of the experience: From where I was seated, I can hear a lady staff (presumably the outlet supervisor) screaming at the kitchen staff on and off!

Food - cold and chicken not well coated. Rice came cold. Environment - stressful due to constant screaming by the lady staff to the kitchen staff.

Your Staff did not even apologize for all that happened and fail at communication. They are pretty mute to customers. I wonder why?

Updated: 15/07/2024 Written to Kyochon HQ via their website. So far, only received an automated reply.

Updated: 14/07/2024 6.35pm

They still dare to charge their customers 10% for service when their service is so clearly horrible.

Can hear a lady staff (I presume is the supervisor) screaming at the kitchen staff on and off from where I was seated. Food came slow and far apart. No communication among staff. The staff at the payment counter was inexperience and wasted more of my time.

Most staff here are inattentive and not able to communicate properly (I spoke to them in BM).

Thank goodness, IOI City Mall has many other great...

THE CHICKEN SMELLS BAD (rotten), and this is not my first time with kyochon ioi city mall.

Encounter bad smelling chicken during mco. Since it is a delivery in service and difficulty of going out during mco, we just tossed away some of the bad smelled chicken and never made a complaint.

Went for a dine in recently, ordered a few menu, complained about a drumstick which smells bad. The manager came and tell us to wait for about 12mins so they could replace with 1 pcs of another drumstick. But she insisted that she has inspected the chicken and THERE IS NOTHING WRONG WITH THE CHICKEN (according To her) but since a complaint has been made, they want tp replace the chicken.

We agreed, we continue eating.

Yet, we found another piece of bad smell chicken. I call the waiter to confirm the smell coming from the chicken, and the waiter said, yes, there is a smell coming from the chicken. I even checked with my colleague on the table to confirm about the smell.

I call the manager again, and let her sniff on the chicken. But again, she said, NOTHING IS WRONG WITH THE CHICKEN.omg . (So i guess no matter how i tried, she is still going to deny) and the manager said, “if the food is not good, but we finished the dish”

What is wrong on finishing up our other dish as only part of the chicken is rotten???

Eventho she said the chicken is all good (after inspecting and sniffing the chicken) She insisted of giving us 15percent discount on total bill plus rm10 voucher.

I have a half chicken take out after, and later to find out 3 out of the half chicken has a rotten smell too. So disappointed.

To the manager, when everyone on the table including your staff said the chicken smells bad, and you are the only one DENYING repeatedly. Is just...