Ombak Kitchen IOI City Mall, Putrajaya — Restaurant in Sepang

Hii! This is my honest review and experience. Its a long one but its the full dive of my experience here

IFTAR DAHLIA

Tbh I was expecting more. The place is packed. You try to maximize profit at the cost of customers comfort. You add so many tables to earn more customer yet you cant entertain your customer. On your advertisement the seafood on ice counter is on the outside. So i expect queuing would be a comfort. But you had to change cuz you want to add more seat outside. Then we queue in between tables inside the small place. Whats worst is that its slow. The bowl and plate ok the counter has finished yet no one bother to refill the plates.

And the audacity of one of your employee to ask me in a rude manners while i was waiting for them to refill the plate “Tunggu apa lagi?” Bro i was waiting for the plate that you didnt refill. Even the counter is empty since no one refill the food.

It might sound as if I am mad about it and am not satisfied. But imagine being in my place, for me to be the person on the front of the line waiting for some plates, after you refill the plates i ask you guys to refill the food since the refill container is just on the side. But your employee said they will call someone else to refill. And i had to stand there “menahan maki” from people at back who doesnt know the situation of there is no food on the counter and is quite mas that they are waiting for so long.

The seafood on ice Mussel and scallops is good but the oyster. It does have some bad aftertaste. It doesn’t feel fresh.

Seafood Combo When i arrived they’ve cooked siap siap and placed on the table inside a plastic. Its cold. If it were still hot it might have tasted better. And bro, how you cook the crab? How come tak masak. The crab pincer is raw man. The best part and you made it raw. My day in your restaurant is already bad and you manage to made it worst. Other than that the food taste is ok. So so. Would be better if its hot. I understand its iftar and you need to entertain and serve the food to the whole crowd. But there are better ways to keep the food warm.

Atmosphere Its nice. Eating by the pool. But if its windy and its blowing at you you’ll feel some drizzle from the fountain. Good view. Theres a hanging fan outside so it doesnt get hot.

Service Cold. No smile. One rude guy but let’s keep it a secret. Like i said didnt refill the food and the plate bla bla bla. And also i asked for the crab cracker tool so i could feast on my long awaited crab pincer but i had to wait for 15-20 minutes. Didnt get the tool. Well after a while they came and cracked the crab for us. But for us to wait that long its better if they just give us the tool and let us just do it ourselves. We are mad enough with the things we have been through and you made us wait even more, its just adding more fuel to the flame. You could have provided one for each table. Also we are not offered plastic glove to use. But they have like tons of box of plastic glove on their...

No food picture because we were so hungry that time!! We arrived 8.30pm but we received the foods at 9.40pm?? Are you kidding me? The most dissapointed is that day was my mother’s birthday and we thought we wanted to celebrate at your restaurant but unfortunately we had really bad experience! The waitress (the malay girl with long red hair) was also rude and tarik muka when we asked to change our seat area. The indoor seating was very noisy and loud. Not sure if it’s club or restaurant but totally not recommended with old people to seat inside. Also, do you know what’s the most unhygienic thing in the restaurant? Some people think it may be toilet but no, you are wrong! The most unhygienic thing is THE MENU! Because everyone will touch the menu and I dont think you santize your menu, right? And these menu were placed on top of our white paper , the same place our food would be placed to it. Totally unhygienic. You should spread out the paper after we ordered, not before we came in. Tak cukup orang ke? Just one word - bad experience. Couldnt rate the food because we were so HANGRY (hungry + angry) . Pls improve your service and hire more ppl. Thanks

Edited on 18th April 2022 The restaurant owner already contacted us and apologized. They even delivered food package to my mother’s house for compensation. To be honest, I never expect anything just to express dissapoinment. But thank you very much Ombak Kitchen for being so thoughtful and responsible. We truly respect that. The only dissapointment I have now is I couldnt enjoy the food package since I’m not at my mother’s house but I’ll definitely go to your restaurant and try other menu ;)...

have you ever seen a beautiful lady with long luscious hair from behind, but when they turn around it's a guy? that is how eating here felt. the advertising and online menu made the food look amazing, but the actual food served was appalling at best. the "XL crab" was terribly small and overcooked, and the other seafood in the combo tasted cheap and unsatisfactory.

the worst part about the experience was actually not the food, as terrible as it was. when i attempted to get the attention of the waitress, she noticed us calling for her, but continued using her phone as if we were waving to her saying hello. after multiple attempts, she finally relented to receiving our feedback, and promptly called the manager.

the manager was extremely polite, and spoke calmly and confidently, and told us that he would give us a new crab to replace the poorly cooked one. we waited for awhile, before realising that said crab was not going to arrive. we decided to pay and did receive a 10% discount, but it felt like a discount from the terrible "service charge" rather than from the horrendous food. this honestly made sense, since the service at this outlet did not justify the 10% service charge.

if you ever decide that you are masochistic enough to enjoy torturous food and contemptuous stares from service staff, do give this...