McDonald's — Restaurant in Krakow

Disappointing Experience at McDonald's Szewska, Kraków - 1/5

I recently visited the McDonald's location at Szewska 2, 31-009 Kraków, Poland, and was left disappointed with my experience.

Poor Quality Control

I ordered a large coffee, but what I got was a cup filled only 1/4 of the way with actual coffee. The remaining 3/4 was just foam. As a customer, I expect a certain level of quality, especially from a well-known brand like McDonald's.

Unacceptable Standards

For a company that prides itself on consistency and quality, this experience was a letdown. I've had better experiences at other McDonald's locations, but this particular incident fell short of my expectations.

Room for Improvement

I hope the management takes this feedback seriously and takes necessary steps to improve their quality control. A large coffee should be filled with coffee, not foam.

Rating Breakdown:

Quality: 1/5 Value: 2/5 Service: 2/5 Overall: 1/5

I hope this review helps McDonald's to identify areas for improvement and provide better experiences for their customers...

So why can’t McDonald’s in Nevada taste as good as McDonald’s in Krakow? After a long day of sightseeing, we decided to eat at this location, which is in Rynek Glowny Main Square. The restaurant was very clean, and very large and the staff members were fantastic. There is even a good sitting area out in front of the restaurant if you choose to eat outside and "people watch" while enjoying your meal. Within minutes of placing our order, the meal was delivered to our table by a staff member. The food was hot and tasty, and the bread roll was perfect, soft bread, unlike the typical dry, stiff rolls you get here in the States. In addition, the prices for food in Krakow are amazing combined with wonderful people making for a perfect match. So, if you are every in Main Square Krakow and need a quick bite, stop in and get a burger, you will not be disappointed. Kudos to all members of the McDonald’s...

This was one of the worst customer service experiences I’ve ever had. I called McDoland to request a simple modification to my order, but they flat-out refused without even listening properly. Instead of helping, the staff rudely told me to just cancel the order if I wasn’t happy. Seriously? That’s how you treat paying customers? The staff was rude, unhelpful, and completely uninterested in resolving the issue. It’s shocking how little they care about customer satisfaction. If you can’t handle a basic request professionally, you shouldn’t be in the food business. This kind of behavior is completely unacceptable. Never ordering from here again, and I strongly suggest others avoid them too until they learn how to treat customers with...