Cancino polanco — Restaurant in Mexico City

The food was good for the most part. My two friends and I are visiting the city from California and we went this week and the service was terrible. They seated us quickly but didn't take our drink order until 20 minutes later and I'm not exaggerating. One of my friends had sent a message to another friend when we sat down and that’s how we realized how long it had taken. Note that there was only one other group in the same location that had 3 people. The workers seemed annoyed when we tried to order our food with our drinks. We wanted to order everything together because they take a long time. When we tried to flag someone down and they made eye contact with us they continued talking to their coworkers and some even passed us without even acknowledging us . Some of the food was cold and some was hot. It was strange but a group of like 6 workers sat down and started eating and talking loudly while we were there. I understand that they have to eat too, but why was one of them the waiter who took our drink order? The waiters were not consistent every time it was someone different. No one checked on us when we were eating. We wanted to order more drinks once our pitcher was empty but since no one came we went to another bar to get drinks after. Looks like they didn’t want our business. When we finally asked for the check, it took us another 15 to 20 minutes to get it. I honestly didn't want to tip because the service was horrible, but we did it out of courtesy. The waiter seemed bothered by the amount we tipped but maybe they should think about improving the service. When service is good my friends and I usually tip 20-25% but since it was horrible we did much less. Throughout the entire experience we felt them giving us dirty looks. We are all nurses in the United States and we were respectful the entire time yet they treated us like dirt. I used to recommended this place to family and friends visiting CDMX from the United States, but not anymore. This issue was also not due to understaffing. There was about like 8-10 servers throughout the place yet no one was attentive. The food and drinks may be good, but they are not worth it because of...

If I could give this pizza zero stars, I would. This is, without a doubt, the worst pizza on the planet. From the moment I took my first bite, I was met with an overwhelming wave of grease that made my stomach churn. Each slice was not only drenched in oil, but it also had the unfortunate texture of being soggy and limp, as if it had been swimming in a pool of disappointment.

Not only was the pizza unacceptable in quality, but the price was downright ridiculous for what I received. Paying a premium for a product that tastes like cardboard soaked in grease is an insult to pizza lovers everywhere. It’s hard to believe that anyone could charge so much for such an abysmal culinary experience.

In summary, if you value your taste buds (and your wallet), do yourself a favor and steer clear of this pizza disaster. There's no way it could ever be considered a meal...

The woman on the phone at the restaurant hung up on us several times. We weren't even able to discuss the problem we had with our delivery. (The pizza box arrived open and the pizza was cold!!). We called several times but we couldn't speak to anyone! After we had called about 19 times, someone finally agreed to communicate with us! What a "great" job! Congratulations to the owner of this restaurant chain for hiring such professional people - especially the "friendly" lady on the phone who didn't want to talk to us - she isn't even worth...