Rancho — Restaurant in Amsterdam

My friends and I were on a study week in Rotterdam and decided to go to Amsterdam afterwards for a few days. So we, being six guys in the 20s, were walking through the streets, some were high, some were hungry, some were both and we decided to look for a nice steakhouse. Some of you might already be biased because who wants to serve six guys on a Saturday evening but I can assure you, despite some of us being a little high we had no intention to do anything that would upset a waiter or anyone actually. We had kind of an exhausting week and all we wanted was a nice meal and a good amount of sleep before we headed back to Switzerland. So we spotted Rancho Spui. A nice looking restaurant from the outside, welcoming staff at first... nice right? So they showed us a table and we took it, six beers were already on their way. After a couple of minutes looking at the menu we were ready to order, which we told one of the waiters. We all are used to being served at the table itself, maybe getting a little help with the menu as well, but no, the waiter, literally standing five meters away from us at this ordering display, loudly and rudely asking us what we wanted to order. Of course it took a couple of minutes until he got it all right. At first we thought "alright", might be the dutch way of taking an order in a restaurant but the nice Danish people at the table next to us got the full treatment. Nice little chit-chat and all. They even got the "I recommend" speach without asking. But it didn't bother us much then, we just wanted to eat something nice. A couple of minutes went by and our food was ready. One by one they smacked our plates on our table without saying a word. As expected my order didn't make its way through the kitchen and back to our table again, so they had to do it again. By the way still little or no words were said by the waiters, who actually changed the whole time, so it wasn't just one waiter. Eventually my plate arrived as well. No one's spare ribs were flavoured and the steak was quite chewy as well. Finally, we decided to pay, which also happened in a very impolite fashion. Even though we had a nice stay in Amsterdam and we still love this city, I obviously wouldn't recommend this steak house. Neither the service nor the food...

Went there for dinner with my wife and our young son last night. We were seated upstairs and the server came to us fairly quickly to ask for our drink order. We decided on a half liter of sangria and water for our son since they apparently didn't have milk.

When we were ready to order, the bartender saw I was ready and came to take our order. We ordered the child's meal (chicken nuggets), skewered steak and 300g churrasco and then waited. Our son was hungry and tired and still hadn't even gotten his water, so we got our waiter's attention and after a few minutes, he came to the table next to us to remove some plates. After putting them away, he wandered over to the table across from us to check on them. He then finally came over to our table. I asked him for my son's water plus waters for my wife and me and another sangria. Then we waited some more, and waited.

The bartender brought us water and said he would check on our meals I also reminded him about our sangria. By this time our son was visibly getting agitated. But we waited, and waited some more. Our son is now telling us he is hungry pretty much every 30 seconds. I assured him that if it took 5 minutes more, he would be eating in less than 10 minutes. So we waited another 5 minutes.

I got up and went over to the register station and asked how much it was for 1 sangria. I was told to ask the other waiter. He opened our bill on the computer and said he couldn't split off the bill and would have to get the manager, I said fine but that all I want to do is pay for the sangria we had and leave. So I waited then went over to the table and got my coat and things along with getting the family packed up. The manager comes over and I hand him eur20. He turns around and says wait, you had 2 sangria, I said no, we had 1. The waiter didn't even know we hadn't gotten that one either.

Finally I got my change and we walked across the street and had some slices of pizza from New York Pizza, very quickly by the way and not bad for fast food. So the one star is for being close enough to an establishment that can actually serve food in a...

Outrageous experience. As soon as we seated down, the waiter asked for our first drink order: not even let us replying or finishing a sentence that he was in rush to leave, and even dropped them with attitude. The second waiter was way worse of the previous one. He asked us if we wanted to speak in Spanish or English, we obviously introduced ourselves as foreigners living in UK so more then capable to speak english, but the unpleasant waiter definitely wasn’t able to speak both english and Spanish (one of us sitting there does perfectly speak the Spanish language). We explained that few of the guests on the table has a serious dairy allergy and after asked few simple questions he blew us of saying that no butter is used in the kitchen (funny enough to see that the bread and potatoes are served with butter). Some items ordered didn’t arrive on the table, we had to catch the attention multiple times to get those things served. Once finished, the waiter started to clear the table, and because of the badly placed table, I notice how this man was struggling to get the plates from the other side of the table, so decided to pass few of those in order to help him: that was the moment where a nasty, judgmental and rude comment came out of his mouth, where he literally said that we were in a proper restaurant and not a canteen and so to DON’T move or stuck any plate. As a hospitality worker and responsible of successful restaurants, that was the most inappropriate and unprofessional thing who anyone could even say to a customer who is paying for a specific service. This specific waiter, he was constantly rude, tried to fool us as tourists and even tried play the cool bully teenager with inappropriate sentences. As a tourist spot I wouldn’t expect a Michelin Star restaurant service, but at least a honest, human and well...