Ristorante Giuliano’s — Restaurant in The Hague

It started when we came 30 minutes prior to our booked time. We were welcomed by a very unfriendly waiter. While asking whether or not it’s possible to already get the table he cut my sentence and tried to talk us off even though there were still empty tables outside. After showing him and underlining that we booked an outside table he eventually let us sit down. Despite this the menu looked great and we were still excited to eat in this well-recommended restaurant. When the waiter came again (continuously chewing gum) to our table to note down the order, we told him the drinks and antipasti but weren’t ready with the main dish yet and told him so. Instead of coming back later, he insisted that „it will get too busy“ and that he needs to take the full order at once. Not expecting such an answer, I had to quickly decide for a main dish in front of the waiter. Apart from the fact he did not answer nor deliver the dishes friendly, the Bruscetta came quickly and was very good. On our main meal, I received the wrong pasta and upon telling him he simply took it away and left me in the dark and us with only one dish. He came back around 15-20 minutes later with the correct pasta (gnocchi) and a „sorry“ but in the end i had to eat „alone“. Again it was a very fresh and tasty pasta At this point he more or less stopped talking when he came to our table. He basically just „did his job“ as in removing the plates, laying down the menu card again for the desserts etc.

All in all, the food was good, the experience definitely not. We didn’t expect such an behavior after reading the...

Food is mediocre lately, entry plate is poorly served compared to what it was 2y ago. Pasta overcooked. Focaccia borderline burnt. Don't know what changed.

But regarding service: They have very unpleasant management,

Had a disagreement with the restaurant manager who was very rude and disrespectfull, lying blank into my face while arrogantly chewing gum. Our Uber order was cancelled by them for lack of drivers. The restaurant said it was ready to pick up nevertheless but I had to pay again. Uber would refund me but also pay them for preparing (which they initially denied, but at the end admitted) When I arrived the food was labelled paid for already. Even though it was now 2h old and overcooked, I felt like I was in an Italian movie with the "offer I couldn't refuse". You want the food, you pay again, its cold, you should microwave (!) he said. I ended up paying full price, 100€, for cold food they were supposed to throw away and the restaurant got paid twice. Plain dishonest, borderline scam.

There were plenty of ways to be customer friendly, first of all just don't lie to me, And maybe offer a discount for the degraded food and trouble, since I had to go all the way over there. Lost more than an hour with this and we had the food 3h late, cold and overcooked. They were already being paid for the food anyway. But greedy was their option. They clearly don't care about returning business. Oh, he gave me a 2€ bottle of wine for my trouble...seems to be their passe-partout when...

Fantastic food yesterday! Very educated service and treatment. Unfortunately at the end of the evening a couple from Turin, Italy, sat next to my friend and I. We both have roots from Napoli(Naples), Italy. In their ignorance I assume, they told us never to speak with people from the South of Italy, because of their prejudices. We told them I was Dutch and my friend from Brasile, to see how they responded. Such a shame that in a country like Italy, where the South since the Roman time has always been wealthy and prosperous until the Republic of Italy was founded in 1863. As a result of the political centre moving from capital Naples (kingdom Naples&Sicily) towards Rome, a new era started with help from the industrial revolution. The North became significantly more developed in an economical and industrial way. In combination with the first and second WW the South became more isolated and economically left behind due to political and local influences.... Long story short. The South has been wealthy and helping the North since the Roman history and now the Northern people since 1863 see the Southerns as lazy and olive picking, mandolin playing plebs while their factory's of fiat, lancia and alpha romeo are still runned by workers from the South. ❤️ History should be passed on and shared by facts, not by ignorance. Lova and peace...