Dunkin' Donuts — Restaurant in Ōtara-Papatoetoe

Have a “contactless” way of ordering but has to be on your phone even though the whole place is basically contactless. Takeaway doesn’t actually need to require vax passports but they are, just incase you are in the area and want a coffee or donut you’ll have to prove your “health” certificate. But no worries if you’re with someone who is vaccinated cause you can stand at the door 5 feet away from them and hand them cash while they go in and place your order, but you just physically can not walk in through the door a few feet to pay yourself….. Absolutely ridiculous and doesn’t make any sense, go to places that include everyone and don’t choose to have the passport in place when they aren’t even mandated to under...

The customer service at Dunlin Donuts is absolutely poor when I got my purchase this evening (19/07) My partner and I had to wait for a minute or 2 for the customer service people to serve us, as they were talking to their friend who was working next to them by Subway. As the lady had served us, she was not polite, nor was she interested at serving us as she got our selected donuts, proceeded us to the eftpos and then continued to talk to another work colleague at the back of the store and left our donuts at the counter without any courtesy what so ever. I will definitely NOT be going to this Dunkin Donuts ever again as the whole entire service was disgusting and rude. It was...

26.11.23 - 5pm (sunday): Ordered 25 pack munckins after waiting for ages from an asian girl who just came back from her break. The first thing i said was i wanted 5 orange butternut and the rest is split between another flavor. She even confirmed the flavors. Found out when i got home that she added way more orange butternut and less of the others which was disappointing as 5/25 is a pretty easy count.

If you don't remember the order then just ask the customer again? It's part of Customer service roles lol And i was the first customer after her break so she's not even as overwhelmed as the other girl who was...