updated reply after seen the shocking reply from the owner: Thank you for replying, but youâre missing the point. Yes, I ordered soup â but Tom Yum is not just plain broth. Itâs supposed to have fresh seafood and good ingredients.
Charging $26 for a bowl with a few tough prawns and canned mushrooms is not what people expect. The photos show exactly why Iâm disappointed.
I gave honest feedback because I care about good food and service. Just saying âitâs soupâ doesnât help â it just shows you donât care about your customers. Charging $26 for a bowl with a few tough prawns and canned mushrooms is not what people expect. The photos show exactly why Iâm disappointed.
I gave honest feedback because I care about good food and service. Just saying âitâs soupâ doesnât help â it just shows you donât care about your customers.
We ordered Tom Yum soup as takeaway, and was extremely disappointed with what we received. For $26, we got a bowl of what can only be described as a very poor excuse for Tom Yum. It contained just three small, tough prawns (clearly not fresh), two pieces of rubbery squid, two fish balls, and three canned mushrooms with a strange taste.
When I emailed to share my concern, the response was even more disappointing. I was told that the soup itself is the âmain dish,â and that the other ingredients are just garnish.
How can anyone justify charging $26 for a bowl of soup with barely any decent ingredients, and then respond to feedback in such an unprofessional way? This not only reflects poorly on the quality of your food, but also raises serious concerns about how your business handles customer service.
You're not just serving soupâyouâre serving your reputation, and right now, itâs not...
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