I'll write this review firstly with facts so you can form your own opinion before I give my own opinion at the end.

I was recommended Fergburger because it's world known as being a very good burger. The prices aren't extortionate for something that's rated so highly too. I went in the afternoon and ordered a shake. I ordered the shake and then was told to go next door to where their gelato section is to pick it up. When I got there I was told to go back to the burger bar because that's where you can collect it. Okay... Confusing miscommunication between places. I told the cashier and then waited patiently.

After five minutes I queued and eventually asked the cashier again who said not yet. I then waited patiently for another 10 minutes and repeated the cycle, this time being told it would be two more two more minutes. Again I was confused because the worker said it's already in the blender when I was at the gelato section. Regardless of this I went back and sat down and in that time I was reading the reviews on the wall about how Ferg loves you. Didn't feel like it at this point!

After another five minutes (20 minutes total for a shake) I skipped the cashier queue, went to the burger collection and asked about my shake to which they looked surprised because it had been there for so long which they knew. They said I should have come up and I said I had. They said you just got to keep coming up like it was my fault. I said I had come up to the cashier several times to which they said sorry that they're new. I can understand this but it doesn't help with my frustration at the situation.

I enjoyed the shake which was lovely and came back later for the burger... I'd heard that is better to order on the phone so you don't have to queue. I started calling at around 6pm and called 16 times in the space of 20 minutes, just trying to get through. Either it didn't connect or went to answer machine which disconnects you.

When I did finally get an answer they were quick and did help quickly and told me to come in in 15 to 20 minutes which was quick to be fair. I came in after 20 minutes just to make sure I didn't have to wait. I was met immediately, collected, paid and left seamlessly. The server was very friendly.

For the food, the bun (homemade from the bakery?) wasn't a bun. It was more like a roll which to me is not a burger bun. The tofu was lovely and the sauce was plentiful but everything else was just good. The fries appeared homemade and were nice but nothing special. The Wasabi mayo was a hit. Overall was it worth all the hype for me no. But I wouldn't say no to eating it again. I would just have a friend go through the hell of trying to acquire food there so that I don't have to! Keep in mind that if I hadn't ordered on the phone I would have had to have waited longer in the queue because the queue is about 10 people deep when I went to pick up my burger at around half past six. As others say though, the queue moves fast.

Worth it? Nah.