Masako Japanese Restaurant — Restaurant in Waitematā

Unprofessional and Misleading Business Practices at Masako Japanese Restaurant

When I visited Masako Japanese Restaurant, drawn in by their street sign advertising "50% off all sushi." Unfortunately, my experience was far from satisfactory.

Upon arrival with my group, we decided to order sushi. The menu listed 5-piece sushi for $6.80, so I ordered five pieces of salmon and five pieces of chicken. However, the staff insisted that a minimum order of 10 pieces was required. After a lengthy discussion, they reluctantly agreed to honor the menu's 5-piece offering.

At the end of our meal, I was surprised to find that the bill did not reflect the advertised discount. When I pointed out their sign stating "50% off all sushi," the staff pretended not to understand English and claimed that the discount did not apply to our order because it was "ordered off the menu." Despite my insistence and clear reference to their sign, they refused to honor the discount and instead mocked me.

Feeling embarrassed in front of my group, I paid the full price and left. However, if I had been alone, I would have either insisted on paying the discounted price or walked out.

I strongly advise against visiting Masako Japanese Restaurant. Their misleading advertising and unprofessional behavior suggest they are more interested in taking advantage of customers than providing a quality...

Yes 5 star, it was deserved. A city trip is always at some point this situation. Out of hotel to explore, missing a decent breakfast as "we grab something along the way" ends in missing lunch as we had a late cookie with a late breakfast coffee and the. To early for dinner tired of walking getting hanggry on eachother then even with not wanting an early dinner ending up ordering 3 plates at 15:45 as your tummies are needing the satisfaction.... Walked all day through the city so wanting more then just a grab-to-go sushi box and wanting some table service... This place is the best! So many delicious choices and all well priced. The miso is to die for as I normally skip this. It could have been the cold rain or the long day, but it was sweet, salty fragrant and beautiful. The food came fast, service had the best smile and conversation and the shop had a great atmosphere. We...

Literally every single thing about this place is 10/10. I’ve only recently moved to NZ from overseas, and this ramen is better than any I’ve potentially ever had. It’s to die for. It will change your life. Go eat it. Now. The staff are wonderfully friendly and welcoming. The decor is so cute and obviously meticulously curated and maintained. I’m obsessed with the sweet, little origami displays throughout! It feels like someone has put a lot of love and care into creating the space. Only bummer is they don’t serve alcohol 😢 because a crisp Japanese beer would REALLY cap off the amazing food. Also their trading hours are not super huge by any means, but you just gotta time your indulgence well 😌🙏🏽

Go get the ramen....