Talormade — Restaurant in Oslo

I placed an online order for coffee back in March and, after much back and forth, have yet to receive the coffee I ordered, or a refund. It is nearly August. I've been trying to get in touch with the team for over a month now, and had some seemingly pleasant and cooperative exchanges with members of the team, but ever since receiving a reply from Talor herself back in June, I have not heard anything back, have not received the order I placed, have not received my money back. I don't foresee ever going back or spending any money here after such an experience, which is a shame because the staff seem so lovely and I know Talor has worked really hard to reach the level of success that her business has achieved.

EDITED AFTER OWNER'S RESPONSE:

Hi Talor,

Thank you for the rapid public reply. I am not sure why you continue to say that I chose to send the coffee back — I did not choose to send the coffee back, I was asked to do so by members of the Talormade team. You'll easily find evidence of this in the e-mail exchanges we both have access to (if you cannot find them, I would be happy to attach screenshots as photos to this review). I apologise if this should not have been standard procedure on your team's end, but this is what I was told to do, and I don't believe I should be punished for a mistake I did not make.

In addition, I can see from the tracking details your team provided to me back in March that the coffee has indeed been returned to you. It arrived back in Oslo over a month ago in June.

You also say here that you offered the value of the order in coffee and a doughnut, which is incorrect. As per the e-mail you last sent, you offered "a coffee and doughnut" (can also add screenshot to this review's photos). Forgive me if your intention was to offer the value of the gift I paid for all along, but I understood your initial solution to be an offer equivalent to a much lesser amount than the sum of money already taken from me.

Would love to continue discussing this over e-mail (or publicly, if that suits you best), as it seems we've yet to agree on a resolution.

Wishing you all the best, Simone

EDITED AFTER OWNER’S EDIT

For full transparency, as requested, I attempted to attach photos of our e-mail exchange, as well as the parcel tracking information, however Google does not allow screenshots to be added to Google reviews. Photos can be found on the imgur site, forward slash a, forward slash dvXc436, for those who are...

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