Chowking — Restaurant in Quezon City

We ordered a pork chao pan and a wonton soup for dine in. While ordering, my mom asked for a chili sauce and a warm water so we were surprised when the food came with no water and no chili sauce, we asked for the missing items and the waiter said there will be an extra charge of 5 pesos, so my mom said she'll pay but the chili sauce still didn't arrive and the waiter is serving out other orders like nothing happened. In the end, mom got angry and had to go to the counter for the sauce, she paid for it, got her change with no receipt. The water is so late I am already done eating. I saw another customer ask for an "extra sauce" and it was given so easily and with no extra charge.

The table next to us is complaining that the coffee is lukewarm, the waiter said it's hot, she took a sip, insists it's not hot and ask for replacement, the waiter takes her cup, returns with the same coffee saying he can't change it.

The service is slow. The comfort rooms...

Went and ordered Buchi for takeout today, Saturday (10/25). The plastic bags were sealed, and the crew handed me my order — Chaofan with Shanghai, drinks, an add-on Kangkong, and for dessert, supposedly 3 Buchi.

When I got home and opened my order, I found the toppings from the Chaofan plus another 4 pieces in a separate box, which was supposedly for the Buchi.

I tried calling the store but no one answered. I also sent a message via text and Viber, but still got no response. I know mistakes can happen, but they should really check the orders before handing them to customers — especially since it wasn’t even during peak hours. Not everyone has time to unseal the bags and double-check their order after a long day at work, only to end up disappointed when...

Weird branch for sure. There are three POS but only one cashier taking orders. Their cashier is separated from their kitchen.

It'll take some time to get your orders from their kitchen because there is only one crew handing out orders---we don't really mind it though, but i saw some customers are getting frustrated because of slow food service.

I think this branch is way to understaffed--and you can see it when you enter the store. They have multiple unclean tables and lacks metal cutleries.

The food is still great tho. The crew are also trying their best to serve food faster and they are also...