Novum Bistro — Restaurant in Krakow

Both a good and not so good experience, averaging out to average. Food tasted pretty good and prices were fair. Location is nice with outdoor seating.

That said, arguing with clients is a no, no. Even if you think they’re wrong. Sous Vide chicken can, but typically shouldn’t, have red bone when fully cooked. It’s one thing to do it at home when all conditions are controlled, and you know that despite the color it’s cooked…but another story trusting a restaurant, even if in actuality every sanitary requirement was met. I brine and Sous Vide bone-in chicken thighs without redness.

The waitress saved the entire experience. She took it upon herself to maximize the customer service we received and completely succeeded. She guaranteed a dessert to make up for the mixup, as well. Nothing but praise for her professionalism.

That said, the bare minimum for an unsatisfactory and uneaten meal is to replace it for free, not make it sound like doing so is a favor. Entitlement is how businesses fail.

The replacement meal was the same as one ordered by another party member, but looked different: one tagliatelle was saucy the other much less so. Unfortunately no comparison pics as the issue happened after it was being eaten. Also, chicken Caesar salads (the referenced issue above) has crispy crumbled bacon and cubed chicken breast. Also croutons. I’ve yet to have proper chicken Caesar in Poland, anywhere.

We originally went here before the new building was put up, in 2020, and greatly enjoyed it. Hope they return to that quality. That said, prices are fair, so that’s...

I visited this place today and was absolutely delighted! The breakfasts are fantastic, and the iced hibiscus tea is wonderfully refreshing with a delightful taste. My personal tip: ask for it to be made a bit more tangy — it creates a perfect combination of hibiscus and citrus notes.

I also want to highlight the staff — incredibly friendly, welcoming, and attentive! The atmosphere is just lovely: there’s good music playing that doesn’t distract from your meal, and the walls are decorated with beautiful and intriguing artwork.

I’m so glad I stopped by, and I’ll definitely be coming back the next time I get a chance to...

That was a disaster. Breakfasts I ordered scrumble eggs with spinach and mushrooms. Arrived dark, as you can see in pictures, that is meant that the butter is burnt, and as a surprise a piece of ham or bacon I suppose, that's because nobody cleaning the fryingpan, and I feel sorry for all the vegan or vegetarian because that's mean a lot. I inform the waitress and they come up 10% discount, but just a discount for a dirty kitchen is not enough. I was about to forget that in the tables outside there are to ventilation pipe and the smell of poop that go out from there is really really funny. Pity because the place is...