Grilled And Company Restaurante And Grelhados — Restaurant in Lisbon

My experience is a little different from Giannicola's, but I very much agree with what he said.

Around 5pm on May 24, 2015 my wife and I arrived the restaurant. It has a patio section in the middle of the busy street. We picked a table at the patio, ordered 2 drinks and some food for our dinner.

Within a minute, one of the waiter leave a plate of bread with cheese on our table. Without assuming it's free, I asked the waiter whether it's complimentary. Initially, he said that's for all customer. Being suspicious, I asked him again if that'll cost any money and he said that it cost us EU 7.50. The same thing happen to another table just within a couple of minutes. We start feeling the dishonesty of this restaurant.

A couple of minutes later, a dancing performance started around 20 meters away from the patio and it's very loud. We decided to cancel the food order and told one of the waiter about our decision. The waiter suggested us going inside the restaurant to see if it's more quiet and I agreed to check it out myself. Turns out it's very hot inside (probably that explained why no one else is sitting inside).

I told the waiter it's too hot to sit inside and I left a 10 EU bill for the 2 pop drinks I ordered. All in a sudden, 4 waiters stood in front of me and blocked my way to the exit. One of them hold my arm and try to pull me back into the restaurant. Feeling threatened, I force my way out of the restaurant. Before I managed to get out of the restaurant, one of the waiter told me that there'll be serious consequences if I leave like that.

As a traveller, the last thing I want is getting into trouble in a foreign country. So, we stayed and finished the meal unwillingly.

I can't say they're gangsters or what, but they certainly act like some. The waiters in this restaurant are in huge contrary to the other kind people I met in the city.

I'm not recommending anyone to eat at the restaurant since no traveller deserved their vacation being ruined by bad restaurant...

Let's try to quickly describe this awful experience in this restaurant without wasting anymore of my time.

I was passing by with my girlfriend around 1.30am on Saturday night 28/02, and the waiters were just putting away the tables on the street when one of them whispered something at us. I turned around to ask reasoning but I found myself very surprised with the waiter answering me with a pompous and almost aggressive attitude "so, what you want?".

I didn't stand back and kept up at him but I was quickly faced by another member of the staff who literally and physically pushed me back.

I couldn't believe what was happening in there! At that stage I demanded twice to call the police (as I don't always have these numbers handy and I maybe should!!!) but I was ignored by them, twice!

I guess though that at that point the staff started to realise that they could actually get in proper troubles for their behaviour, and began to be less engaging and carrying on doing their job ignoring my complaints.

Anyway, I went inside and asked for the manager to a lady who seemed to be the only other member of the staff left... and with stunned surprise I’ve been told that the "so-called manager" was the very person that pushed me in the first place.

As I could not get any reasoning out of there I decided to give up and leave after another exchange of comments.

If the manager leads by example I’m not surprised of the behaviour of the staff either....

I can only say: please do not step into that place ever in your life and pass on the advise!!! P.S. If the owner of the restaurant wants to get in contact with me and go through this whole disgraceful episode that involved his staff, then please do and I'll be more than happy to go through all...

I had a horrible experience here today! I ordered food and she brought me a croissant. I told her I didn’t order that and she didn’t take it away. She seemed afraid to take it back inside. She begged my forgiveness. No problem. I then ordered again. The food they brought me had a spider or an ant in it. I brought it to her attention and again she wouldn’t take it away. We asked for the check and she brought it and both the croissant and the food with the bug in it was on the check. I asked her to remove them from the check. She again seemed reluctant. She came out again and told me that there was nothing she could do the manager said I had to pay for the food even though it was wrong and had a bug inside the food. I paid her the check and she was very apologetic and scared. I approached the manager and told him I was going to write a review of his restaurant. At this point in time the waitress tried to stop me from talking to him. He said that I had ruined his morning and he raised his hand as if to hit me. Now I understood why she was frightened. I started to walk away and he chased me with his arm raised. At this point several of his male employees stopped him from following us. As 3 women touring Portugal alone I would definitely avoid this...