Fishaways Pineslopes — Restaurant in Gauteng

Lady at the till was very rude, ordered Fisherways telephonically hoping when I get to the shop I will find my order ready. 25 min later my order was not ready, I waited for 5min at the till before I could get attended. Kitchen staff was eating at the back and no orders were being prepared. I then requested to pay for my order and after I paid she just walked away without explaining why my order isn’t done after 25 min of order, I then confronted her about the situation and she told customers always order online and get to the shop and wait , I then asked her how long does it take to prepare my meal because I ordered 25min ago, she then told me when they busy they can’t do orders on time. The store was empty and I asked but the store is empty and when I got to the shop your kitchen staff were eating and I am the only customer at the? Then she said she can’t see online orders that why they didn’t prepare my order. Poor customer service I have to say , really disappointed ☹️ and she...

I love,love the food however the service is horrible ,the staff takes their own time to prepare the food and the excuse given to me was that they are still learning the menu . I spent 40 minutes waiting for my order . I initially wanted to dine ,but I was so irritated I took my order as a take out . I had no cutlery and no serviets. Please kindly let your staff know that service is important. we as the consumers dnt want to lose our appetite over a disagreement about...

Firstly if I was just rating the chips - 5 stars! Prefer their chips to steers/mochachos which tend to be too salty.

I would rate 0 for their sushi however 🙈 The rice, the filling just everything was not working! I think fishaways should stick to what they know and do well. Rated amongst the worst sushi iv ever tasted. With soo many other sushi establishments, fishAways will seriously have to step it up to even be considered a...