Mamma Mia Las Américas — Restaurant in Arona

Came here on a Saturday, so naturally it was busy, and we didn’t mind waiting 10–15 minutes for a table. However, once seated, it felt as though our table had been squeezed in between plant pots just to accommodate two more people.

Our server took our drinks and food order quickly, and the drinks arrived reasonably promptly. The table was set with Parmesan and other condiments, which was a nice touch. However, after about 20 minutes we received the four-cheese focaccia bread, which was completely bland—essentially just a lump of cheese on bread.

After finishing, the staff seemed to ignore us completely as we waited for our mains. About an hour after ordering, a waiter acknowledged our frustration and said the food was on its way, yet it took another 15 minutes to arrive.

When it did, my girlfriend’s chicken was grey, slimy, and tasteless. My spaghetti with Neapolitan sauce and sausage was severely undercooked, with hard lumps of pasta and very little meat; the sauce tasted like it came straight from a jar. Given that fresh pasta cooks quickly, the hour-long wait was especially disappointing.

We only received attention when a server overheard us commenting on the poor quality. Asking for the bill was another ordeal, taking 15 minutes and requiring us to ask twice. Once the bill arrived, it took another 10 minutes to get someone with a card machine to pay and leave.

Overall, the restaurant felt like organised chaos: no effective table zoning, no proactive service, and an inexcusable kitchen performance. Very disappointing from...

The place looked lovley i came in and ordered food at 2:40pm and was shown to a table outside and given the wifi pass code by one of the waiters, at 3:15 I called the waitress over to ask how much longer my food was going to be she then went off to check and came back to tell me no one had put my order through. She then placed my order of burger and chips which finally arrived at 3:30 with out and apology or anything. During this 45mins I was not offered a drink nor was I offered one once my food had finally arrived. The was no condiments such at salt, pepper or any sauces On my table or anywhere to be seen. At 3:40 a waiter came to ask if my food was OK. I had to then ask him if I could have a drink brought to my table. Which arrived 5mins after. I'm not usually one to complain or write a review. Other than the terrible service and them forgetting about customer care whilst the place only had 6 other tables seated during this time thay I could see the burger was lovley nice and filled with bacon and an egg with some lettuce and tomatoes. The chips where great, nice and fluffy not to much oil on them at all. A good dish all round. If your looking for nice food I recommend here but if your looking for good customer care and attention whilst dinning out this is not the place to come to or at least it wasn't for me on the day. Who knows what they are like the rest...

AVOID THIS PLACE!! My girlfriend and I had an awful service and unprofessional service from the staff. We walk in and the staff showing us to our table was rude. We ordered our drinks and foods. Our drinks arrived 15 minutes later. 5 mins after ordering our food, two tables walks in. When we received our drinks, they placed their orders. 20 minutes goes by, they received their food. I called the waitress over, stating that we have been waiting for our food for a while and table after us has received their food. Her replied which tables and what did you ordered. I said we ordered pasta like them and she goes what did you ordered. I said Ravioli. She then went on and said that this is not McDonald and was completely rude. She has no manners whatsoever. I was wondering why this place had no many negative reviews. I now know why. She didn’t apologise or said,” I’ll checked on your food”. She just shrugged her shoulders and walked away. Me and my girlfriend decided to pay for our drinks and leave. This is by far the worst place I have been. She needs to be fired. She brings the reputation of this place down. I have never been so disgusted. I would avoid this place if I was you. There’s a place down the road that actually does good pasta- El Faro Restauante. Service is excellent and staff are very pleasant...