Parque Santiago III — Hotel in Arona

Apartment was rented through a rental company her name was Olga and her office is opposite the PS2.||When we arrived in the property, I was like OMG this isn’t like the photos on Airbnb as a wide lens was used to take them. The room is hotel sized and small. No sofas, just one small leather chair, small round dining table with 2 chairs. Yet it says it can fit 4 not sure how. ||Kitchen- Has all utensils which was nice. Toaster could be replaced. ||Room- Has an extended area which every time it rained got soaked wet and we cleared it up, on telling OLGA she was unaware of this, however said she would send a cleaner which I said was fine. The curtains got wet with this to- which is horrible as we were unaware and could have slipped. We had to place towels down.||They have a humidifier in the room which was no use, blew out cold air, and it was chilly already. ||Bathroom- is horrible the shower cubicle you can just fit in this, if we were any larger you wouldn’t. The shower head was awful there is no movement for this only one direction. If you move about in the shower the tap moves with your body because it’s so small and the water comes out very hot like burning hot. When I asked the question Olga said its hotel size, which it isn’t. Its very small and I just couldn’t wait to come out of the shower. Towards the end the bathroom smelt like a sewer. ||It needs replacing doors are plastics mould everywhere. The whole bathroom needs a refurb.||There is not a balcony there, if you wash clothes there is nowhere to dry them. They have a clothes horse, but how can you dry them when there’s no sun or heat. They were damp and had to stay there for a few days.||I feel the apartment is small for the number of things they have. Beds cleaning up stuff clothes horse. There are fold up beds in the corner, not sure where you would them, maybe one in the kitchen and one in front of the main beds. You would have no space to move.||Mobility Scooter- my husband is disabled and hired a scooter, there were no charging points at all, I asked the agent on the first day she said I don’t know. Asking around others they said speak to the management office within PS2. We did the lady was rude, they tried to see if they could fit this in the lift the couldn’t. There was only one lift for the building which is small. On speaking to the lady, she phoned the agent, who then phoned me and said to vacate, she would refund me for the stay, as I have complained and don’t like the property and that management in PS2 phoning her. She demanded I meet her face to face in 30 minutes, we were Los Cristiano, and she was in Las Americas, we came back, lucky we had the scooter. She spoke with anger; I asked her for alternative she said no we haven’t I looked and for 5 days was £1000k plus and then moving everything would have been a nightmare. I know she had one in Los Cristiano as she offered another lady this on a forum and we weren’t. Overall, the Scooter company was so nice that every other day they swapped scooter for after being charged. The went above and beyond and we were thankful to them. As otherwise we couldn’t get around the Island. My husband was so stressed out and said this is discrimination. Before you book, please be aware of this.||There are 2 within the building who would have charged them, but you had to purchase from them.||Noise- Outside from the clubs and bars over the weekend till 7am, and then maintenance work going on from 8am Mon-Saturday. Other people in rooms carrying out work at 5am. We hardly slept due to the high level of noise. You can’t sleep during the day to for a nap again because bars have singers and loud music. I told the agent this and she wasn’t bothered and just said she was unaware about the maintenance work, how could she be not when she has other apartments. ||One of the days we woke up at and there was so water in the taps from 8am, I phoned the agent who was unaware of this and phoned PS2, they said it would only be off for 1 hour, put signs up around the building communicating they be off from 10am-11am, they didn’t turn back on till 6pm. No one gave us prior notice was such a horrible day for us as you can imagine couldn’t use any of the facilities at all. Even to put mineral water due to the problems with the shower. 5pm still no water, I again asked the agent, she said it was back on, I sent videos to say it wasn’t, then she sent a lady around who confirmed it wasn’t. This then came back on after a while. She refunded me for that night instantly which was nice of her.||The shop outside the building is nice cheap and makes fresh baguettes and sandwiches. ||Swimming pool- You are charged £5 per sunbed. But the weather was hit n miss during our stay, so we didn’t bother going in or using the facilities.||Overall, this was the worst apartment I ever stayed in and has put me off going to Tenerife ever again. Never seen such a horrible apartment, it ruined my holiday. I have disabled husband who was stressed out so was I as I must run around lots always. I can see it advertised for £100 per night same time next year. Not worth it whatsoever. Especially for your own peace of mind. ||The owner should be made of aware of this has this ruined my...

This is regarding Parque Santiago I casa teide ground floor.||This flat needs updating and better cleaning.|Cigarettes stubs on the patio, |We had to dry all chair cushions for outside chairs, they are dirty and molded.|One of the outside sofachairs is broken.|The grass needs cutting.|Curtain in smaller bedroom are dirty.|All corners on floors are dirty and specially in the closing-list of the wardrobes.|Wardrobe Doors and patio doors are heavy and extremely hard to open.|A dirty earpin on the night stand (table) in the smaller bedroom. Also a coin and 2 small screw heads. |The bed in the smaller bedroom is terrible, with every movement the bed makes cracks sound and bothered sleep. Can not imagine two people in the bed.|The single chair in the living room is the same, cracking sound with every movement and filthy dirty.|The bath/shower has mold stains.|The kitchen cloths are outdated and dirty.|Information on the renting site could be more helpful regarding some things. Like only half role of WC paper and no extra one. No Information about trash disposal, information if renters want cleaning service during their stay or how to leave flat (do we trow out trash, wash tableware). |We were going to try to ignore these faults through the stay. But we were disgusted, sleep was minimum, showering is a take on and we do not dare having meals in the flat. ||We gave up trying after 3 sleepless night's. Only solution we were offered was cleaning and minimum repairs. We could not get refunded even though we left 4 days earlier than booking was for.|So, my advice ... find other accommodation. ||This flat needs updating and better cleaning.|Cigarettes stubs on the patio, |We had to dry all chair cushions for outside chairs, they are dirty and molded.|One of the outside sofachairs is broken.|The grass needs cutting.|Curtain in smaller bedroom are dirty.|All corners on floors are dirty and specially in the closing-list of the wardrobes.|Wardrobe Doors and patio doors are heavy and extremely hard to open.|A dirty earpin on the night stand (table) in the smaller bedroom. Also a coin and 2 small screw heads. |The bed in the smaller bedroom is terrible, with every movement the bed makes cracks sound and bothered sleep. Can not imagine two people in the bed.|The single chair in the living room is the same, cracking sound with every movement and filthy dirty.|The bath/shower has mold stains.|The kitchen cloths are outdated and dirty.|Information on the renting site could be more helpful regarding some things. Like only half role of WC paper and no extra one. No Information about trash disposal, information if renters want cleaning service during their stay or how to leave flat (do we trow out trash, wash tableware). |We were going to try to ignore these faults through the stay. But we were disgusted, sleep was minimum, showering is a take on and we do not dare having meals in the flat. ||We gave up trying after 3 sleepless night's. Only solution we were offered was cleaning and minimum repairs. We could not get refunded even though we left 4 days earlier than booking was for.|So, my advice ... find other...

We booked a villa G169 in Parque Santiago 1 on VRBO for 2 week stay We were so disappointed it was extremely dirty. We contacted the owner after our stay about the condition of the place and he only addressed 2 of the many issues as he said he would have sent cleaners back in if we had contacted him at beginning. We knew there was no quick reclean hence we did not contact until after the holiday.This place had not been cleaned for some time and the excuse was the quick turn around of guests. The fridge was rusty and over heating, plus all the food kept freezing. Owner said a new one had been ordered and would be there the week after we left. The floor in kitchen had hair and dirt around the edges of the units, there was an hole in the ceiling that was home to some ants that got everywhere kitchen, bathroom and bedrooms. Clearly had been a problem as there was ant spray in the kitchen unit. The doors where really dirty through out the property. The patio doors do not lock, bedding was old and grubby looking. Sheets did not fit beds correctly. No spare bedding only dirty thin duvets. The bathroom upstairs was disgusting, mold on walls inside shower cubicle and the shower doors were brown with the thick dirt. The smell was so bad we had to put an air freshener to mask the drain and mold smell. Hair and dirt all around the edges and behind the toilet. Light fitting did not work and were broken in back bedroom. The fan blades in living room had thick brown dust covering them and no cover on the light fixture. Cobwebs on all walls in every room. We had to move the bed in back bedroom only to find old receipts and lots of dirt and dust. Loose and missing floor tiles. I have never had to leave a bad review and if had an issue always contacted owner first. This place needs a complete deep clean and all the issues addressing. I have never stayed anywhere that is so dirty. Some of the furniture had been painted but no varnish to stop it getting dirty. We thought we were ok as there was a washing machine but suprise suprise that did not work. We reported it to the lady who met us on the first day and she did not have anything to say. We did have to ask for more towels and she dropped a bag full of to us the next morning. There was no cleaning products anywhere in the place and I don't think there was any used. Tired and dated I can do, but I am sorry there is no need for cleanliness to be this bad, quick turn around or not. Such a shame as the complex it's self is beautiful and well maintained. Pool is warm and the pool side cafe is great value for money. Staff there are very friendly. 2 mins from beach and all amenities. Central to everything but quiet and relaxing at same time. We had a wonderful holiday just a shame about the villa we stayed in. Only writing this so that the owner will get his act together and sort out the place, it could be made beautiful if it was properly maintained. I will def return to Parque Santiago 1 we loved it. Pictures do not show true state of the place. VRBO will only let you write a few words in the review hence we have done...