Azotea Forus Barceló — Restaurant in Madrid

Terrible Experience – Avoid at All Costs!

We visited Azotea Forus Barceló as a group, expecting a nice dinner with drinks, appetizers, and main courses. Unfortunately, this turned out to be one of the worst dining experiences we’ve ever had.

We ordered tartare (both steak and salmon) as an appetizer, but all we could taste was mustard. Almost immediately after eating, we started feeling unwell. Even before we had finished our appetizers, the staff rushed to serve our main courses and began clearing plates while some of us were still eating.

The main courses were even worse. The so-called “pizza” had barely a drop of tomato sauce, making it completely dry and tasteless. The quesadilla consisted of nothing but dry chicken—no seasoning, no sauce, nothing. The pasta was the only thing remotely edible, but that’s hard to mess up.

When they came to take our plates, we immediately told them the food was terrible. Instead of addressing the issue, four staff members, none of whom spoke a word of English, became visibly annoyed and defensive. We tried to find a solution, requesting a partial discount due to the awful food, but we were left waiting for 20 minutes with no response.

Using Google Translate, we attempted to explain our concerns politely. However, the staff refused to listen, remained arrogant, and even threatened to call the police while glaring at us. After 40 minutes of frustration, we gave up and paid the full bill for the worst food and service we’ve ever experienced.

As if the experience wasn’t bad enough, four out of six people in our group vomited after leaving, and three ended up with food poisoning.

This place is a disaster. Terrible food, rude and unprofessional service, and zero accountability. Do yourself a favor and...

Yikes.

This place has some of the worst service I've gotten in all of Spain.

If you're into chasing down servers in order to place your order, get your order, get the tab, etc., this is the place for you.

Everything we ordered they got wrong. Like literally all of it.

Ordered 2 Cokes, got 2 Coke Zeros. Ordered glasses of cold water with ice given that it was 102 degrees out today, got those with our check at the end.

Aperol Spritzers sound great, except when ether are WARM. Requested ice for that drink, arrived 20 minutes later. "Bagel" with cream cheese and salmon, more like "Crunchy bread disk with no like no cream cheese at all (it was so dry). Coffee with half and half? Try steamed milk instead! (102 degrees out).

Look, I'm not saying this place is bad for Spanish clientele, they are used to garbage service here in Spain. What I'm saying is, if you're not from here, don't bother - this place is well beneath Western standards and we have more sophisticated customer service expectations in English-speaking countries.

Leave this place to the Spanish populace who doesn't know any better and go somewhere else, trust me.

Wish I could do 0 stars.

On the plus side, we had a chance to get to know every server, since you know, we wanted our...

We went for a late evening drink. Was quite packed but they found us a table, unfortunately it was the one in almost closed corner so it was very warm, and dark. We managed to move to another one later which was slightly better but still with almost no airflow. The drinks were average, we had four different coctails/drinks and each of them could've been better. I think the proportions were not right (we had aperol spritz, negroni, caipirinha and strawberry daiquiri - this one tasted a bit like the fruits were already past their date, fortunately we didn't have any health issues later). They also took their time preparing them.. there was 5 of us but between they brought first drink for one of us and until the last one arrived I think it was easily 20minutes difference. They should bring them all together. It was very loud, but very loud, typical for Spain but here even more. The staff didn't seem to care too much for you, I understand they might have been tired but well, that's the job. I...