Balbisiana Génova — Restaurant in Madrid

The worst place I have ever been. I never leave reviews, but I had to in this case. My husband and I stopped at this coffee shop because it looked nice from the outside. We were looking for a table to sit at, but the staff rudely shouted from across the balcony that we had to wait because they had a queue for the tables. After waiting for around 30 minutes, a Spanish couple entered the shop and sat at an empty table. The staff, instead of asking them to wait for their turn in the queue, started serving them. Then, when we finally got a table, the staff was extremely rude and told us that we needed to wait even longer to be served. This was the worst service I have ever...

Whilst walking I found this place and I really am glad that I went in. It looked very simple from the outside but when I walked in it was absolutely incredible. The decor, the presentation, the elegant atmosphere. May I add the staff! The lady that served me spoke English so that was a plus! I pulled up the menu but it was all in spanish (as expected) but I asked for help and the lady took me around to show me what they had to offer and this type of service is something you don't get everywhere. She knew everything a to z. The pastries were amazing and the coffee was just right. It was all at a reasonable price. Walked out very happy 😊 Seating was available...

The place is spacious: it has two separate parts -- a dessert bar with a window display for takeaway, and a dining area, with many sofa seats. The waitress was very helpful and caring.

I ordered a cup of Limonada de melón, and a Postre de Mango y Maracuyá. The drink and dessert were great and refreshing.

It is a comfortable cafe in this neighborhood with good service and reasonable prices. Remember: the price of dessert to have inside the dining area and the take-away price are slightly different, the difference is...