Restaurante Benares Madrid — Restaurant in Madrid

We went for the dinner with my wife on Benares. Awful experience. We booked at 08:30 night so we arrived at 08:20 but we were asked to wait although our table was ready. I don’t see any point of doing waiting, atleast they could have seated us, and could have taking order from 08:.30, but anyways a very unprofessional head waiter met us with very judgemental look although we were properly dressed. It was very visual. Then we wanted to order one tasting menu and some meals from ala carta so that we could choose and enjoy most of the meal on the menu but the head waiter told that we can’t choose one tasting menu if we are two person. That’s a very rude practice because that’s a money marketing as tasting menu costs more than a ordinary meal in menu. We wanted to order other meals because tasting menu had only one option. And there was no vegetarian tasting menu. If you go to other Michelin star restaurants you can atleast choose few tasting menu. So we decided to order two tasting menu. One of the meal in tasting menu was modified which waiter even doesn’t told us before ordering, after asking he said oh sorry yes I forgot to tell you that we have scallops today instead of mussels. Anyways later the masala chai was delivered, it was without milk. Now I am dining in Indian Michelin star restaurant, they should have write the spiced tea or masala chai without milk but they didn’t warned us about this. So the masala chai was without milk, looked like ordinary black tea with few spices, it’s insulting to call it as masala chai. The head chef should work on the culinary terminology well. Because if tea is not boiled with milk and spices it’s not masala chai, they could have been called it spiced tea or something else. The way waiter presented every dish in tasting menu was awful as it seems he was forced to recite the description of every meal. But that’s ok, and later at the end of the meal we asked for the check, the last meal was supposed to be petit four which they forgot and we made them remember. And finally they head waiter even doesn’t showed us for our review. It was an awful Michelin star experience we ever had with 180€. When you pay such amount for dinner, obviously you expect some pleasure moments but they can’t able to show it. Lack of professionalism. But food was not that bad, it was tasty but not worth it to such price. No complains about food, but service was awfully awful. Feets not going back there and not recomendable at all. There are lots of other good indian Michelin star restaurants where you will never forget the experience and will not hesitate to spend money. Please work on your service otherwise it’s no worth of calling Michelin star restaurant. Awful bad and disaster that’s...

Be Aware for Additional Charges We were looking forward to experience Benares, considering that I am a professional Chef, with Michelin Star and Forbes 5 Star experience as Executive Chef. I have Benares Cookbook written by original Chef Atul Kochhar as well. We (4 guests) visited Benares on July 23rd, started out well, good cocktails and Zero Proof beverages for kids. Unfortunately, the food was underwhelming and the service was bad. Their main server was extremely loud, we could hear him across the restaurant. I asked him for the taste of their Sangria, and he rolled his eyes on me. Samosa tasted frozen in Samosa Chaat. Crab Curry was 2 tablespoon portion for 23.50 without any crab. Butter Chicken was dry and the sauce was thick, as it was over reduced. Dal Makhani was NOT Dal Makhani from any direction Gulab Jamun tasted frozen or out of Haldiram Packaged food. I informed the server that we were not happy with Crab and Butter Chicken, he told us that he was sorry and he will take care of it. Here comes the interesting part, we paid our bill and left (my mistake I didn't review the bill). Next day as I reviewed my bill, I realized that they charged us for the items that we shouldn't have been charged. They served us 4 Amuse Bouche, from compliments of Restaurant, but I was charged 12 euro. Charged 8 euro for tap water. None of the items were removed from the bill that we didn't like. I called the restaurant and spoke to them regarding my disappointment, they told me that they will take care of it. Unfortunately, nothing has happened, now I have traveled out of Spain. In my opinion, they are not a Michelin level restaurant, they are just charging that level prices for their mediocre food and service. They are living on the legacy of Chef Atul Kochhar. If you are looking for Michelin level Indian Cuisine, please...

We picked this restaurant for our date night. we stopped by on 24th May to book a table at the terrace for 27th May. The receptionist took our details (name, telephone, email address, etc.) and repeated each detail back to us and confirmed our booking. We received a call back a day before our booking and they notified us that our table was no longer available and we can only be seated inside. When we asked what happened, they said that we didn't give our credit card details. In fact we were NEVER asked about the details by the receptionist when we booked the table. Immediately we left review explaining how poorly they handled the situation. We changed our plan and booked another place for our date night. On the day of our booking 27th May, assuming after reading our comment, we received a call around 5pm. They told us we can have a table outside as there was a cancellation. We said we were not happy how they dealt with the situation before, we do not want to take the table. Again no mention of credit card or their booking policy. Today they answered our previous review. It was even more shocking. Instead of apologising for their mistake - mistake happens, right? - they decided to to lie! Their comment was that we REJECTED giving them our card details. I am not sure how we can reject it when we were NEVER asked. This is not the first time i am booking a table where i need to give my credit card for confirmation. This might not be a norm in Spain but it is in many other countries. They should surely train the staff dealing with reservations and not lie to defend themselves. Humble approach should be just apologizing for...