Fanático — Restaurant in Madrid

Place at the beginning looked really nice, but… don’t come to that place! The food was served one by one so we had to eat alone which was very uncomfortable and took a lot of time because the place is busy. Before the end of our reservation we wanted to order another wine. We were informed that our reservation is close to an end so we can drink it at the table next to the bar, we agreed. After a while a lady came to our table and informed us that our reservation is over but we can drink the bottle of wine at the same table that waiter pointed us a while ago. We waited a little because it was occupied by the people who waited for their table. We still stood by ours because we had another bottle of water and wine, and we couldn’t stand with all our things in our hands, but some waiter came and without saying anything started to clean our table almost hitting us. The lady who informed us that we have to leave the table helped us to carry all the things to the table next to the bar. After a while came to us the waiter who treated us in a very unpleasant way speaking Spanish, but when I told him that I could speak only English he just replied: “your time is over, go out!”, he was really offensive. We replied the waiter that two of his colleagues told us we can stay there and drink the rest of our wine, he didn’t reply and left. After a while came “the manager” and started to argue with us that she had a reservation for a waiting table, which was hilarious. She was also impolite and rude and told us we must leave now. The only nice person who worked here was the waiter who...

The was my first night in Madrid and I had high hopes for this restaurant but unfortunately it was a let down. I expected a lot of shows and of a good standard but they are honestly not great. If you’ve ever been to a Bunga Bunga restaurant in London and seen their amazing shows, don’t expect this. It’s basically a couple of songs and a pretty poor magician in fanatico. We reserved this restaurant months ago so we could go on the same day we land for our holiday. The reception staff were poor, basically they hadn’t got our reservation ready and when we got on our table, after 5 minutes a lady, I’m guessing one of the managers walked up to my wife without introducing herself or anything and just said whats your name in a blunt manner and walked off. This was very rude, the waiter was ok and friendly just poor guy was crazy busy. We had two lovely starters, the avocado and the burrata salad and I would recommend them both. The mains we had were disgusting, the pasta was uncooked and tastes like fish water and my wife’s meat was old and tough, definitely don’t try this. The wine list is good and reasonable. Overall I would not recommend going to this restaurant as the food is not great, some staff are rude and you only have a short time to eat before they give you your bill and you have to leave. Our waiter walked up to our table while we were still drinking and hadn’t been offered any dessert to say he had to give us our bill so we were expected to leave. There are some amazing restaurants in Madrid and this is not one I would recommend at all when visit this...

Avoid!!!! Worst experience ever in a "trendy" restaurant!!! Booked 2 week before ... requested a nice table for a couple celebration... came at time expected.... the lady at the desk escorted us in a room upstairs... far from the main restaurant room. Poor location.... we kindly asked to be in the main room as tables were free. Lady told us the is a private party there abd cannot be there... a lie because there were no private party. Then she told us ok for the table there but with a cost of 300 euros per person!!!! 1200euroa for a dinner!!!! Even in a 3michelin stars you cannot have this condition. Very arrogant... she told us take the table upstairs or leave. Meanwhile our wife's found a table on the upper room, next to the one they prepared for us.... sit there Meanwhile while I was with my friend trying to have a better location...the the manager came... sending 3 security guys!!!! Telling us she is the only one to decide... that were her restaurant and she will call police if we don't move from that table!!!!!!

We decided of course to leave because we will never event spend a single penny with this non educated people... treating us like shit!!!!

3 security guys!!!!! Come on!!! Are you serious!!! Private party ! !! Are you serious ! !!

Shame on you for kind of welcome !

Best of the best... manager smiling and very happy when we were leaving... like a victory for her.... all this with other guests around!

Well done Fanatico Madrid... you deserve the award of the worst restaurant ever experienced.

We went to Zuma to enjoy...