New York Burger, Miguel Ángel 16

Total disappointment. I remembered it better than it is. Slow service, the burger was dry and cold because maybe they forgot to bring it when it was ready. With cheese fingers, two burgers and coke, almost 18€ per person is not good value for your money anymore.

Reply: The meat of the burger was cold and dry. And we ordered it medium or "al punto". The waitress asked about it. We suspect they forgot to bring the burgers when they were ready because they were cold and also because even being freshly prepared -as you mentioned- it took more than half an hour. They brought some burgers to clients in a table nearby, who were seated after us. My meat was smoked chunks that had a nice flavor but it was also pretty cold. I had 4 stars from a previous visit, I lowered to two. I wouldn't complain or put a low rating if it was a burger from a burger chain. But 18 euros for a burger and cheese fingers to share, and the meat cold and dry, it's not a proper standard for the kind of gourmet burger idea you intend to sell.