Sabatini — Restaurant in Madrid

Extremely Disappointing Experience – Misleading Pricing, Poor Food Quality, and Rude Staff

I had lunch here today and, unfortunately, the experience was extremely disappointing. We ordered two paellas, which were clearly listed in the menu at €16.95 each. However, when the bill arrived, we were charged €18.60 per portion.

When I asked for an explanation, I was told that the prices shown in the menu I was given at the table were “for takeaway only.” This is absolutely unacceptable. If I am sitting at a table in a restaurant, the menu I am handed should reflect the actual prices I will be charged. Anything else is misleading and dishonest.

Charging customers more than what is clearly stated in the menu is not just bad service – it’s a form of deception.

To make matters worse, the food itself was below average – bland, uninspired, and far from what one would expect from a proper Spanish paella.

And if that wasn’t enough, the staff were rude, abrupt, and entirely unhelpful. When I raised the issue, they acted as if I was the problem, rather than taking responsibility for the confusing and misleading pricing.

As a visitor to Madrid, this experience left a very bad impression. I would strongly advise others to stay away from this place.

REPLY: Thank you for your reply. However, the 10% surcharge is written in very small print at the bottom of the menu and only in Spanish, which makes it clearly misleading for non-Spanish-speaking visitors. Transparency should be a priority, especially in a city that welcomes so...

I do not recommend this place at all. This morning (30/09/25), around 9am, we simply needed two chairs because my friend had just fallen off her bike, was dizzy, and almost lost consciousness. Instead of showing a little understanding, the waitress kept repeating that the restaurant was “closing,” showing complete indifference and zero empathy.

We didn’t try anything from there, but the experience was enough to see that this is not a place with respect or humanity. Not only did she not offer even a glass of water, but she insisted we stand up, while my friend was still trying to recover. In the end, she even showed her irritation by banging the chairs around.

It is truly disappointing to meet people who, in a moment of need, show absolutely no compassion. I honestly hope that if you ever find yourself needing help, you encounter someone kind, and not someone like the person we...

We just came out of the royal place tour hungry and tired. This restaurant is conveniently located right around the corner of the Royal place. We went inside and sat on a table and there were couple other tables occupied and most of table were empty. As soon as we sat one of the lady who was having some food and works/own the place started giving us rude looks. We ignored it. At one point she ordered us to get off the table we sat in and move to a different table. We don’t mind moving if we were requested politely. Now comes the food. We ordered churros with chocolate and a Margarita Pizza. Chocolate was too thin and runny and the Churros was ok. The Pizza was completely bland. We are giving it two stars because of the lady who served us was excellent, otherwise we would have given it a negative rating if it...