Palacio de los Duques Gran Meliá - The Leading Hotels of the World — Hotel in Madrid

This is regarding our stay from the 14th to 19th March. The three of us [my wife and my 21 year old son] stayed in a Deluxe Red Level room. We looked at the reviews for the best hotels in Madrid in Tripadvisor, other booking sites and Telegraph. All of them gave fantastic review ratings and glowing feedback-so we decided to try our luck. After looking at the cost in all our usual booking sites, I then looked at the hotel's site and realised they were offering a 36% discount. So obviously I grabbed that fantastic deal, which included breakfast as well.

This was supposed to be a short city break before the three of us return to our busy and mundane hospital lives! We wanted the stay to be very comfortable and nicely placed for our city trips. The hotel is about 20-25 minutes from the airport. Just take a taxi from the airport-it cost us 30 Euros. The pre-booked cars were from 50-78 Euros and the 'airport transfers' offered by all hotels could cost you upto 150 Euros!

The hotel is in a nice quiet street but just a few minutes away from the centre. The Royal Palace of Madrid-which I am sure many will visit-is just 4 minutes walk from the hotel. Plaza Mayor, teeming with busy restaurants, is a 5-6 minutes walk.

The check in was smooth and pleasant. Elena was very polite and professional. Though we have been to Barcelona and Canary islands many a time, and also to Madrid briefly for conferences, this was our first visit to Madrid as a family. So we had many doubts as to how we make full use of those 4 days; tips about the best eating places; popular tourist attractions and the deals the hotel have etc. Caesar, Hector and Elena were very patient and helpful and took a lot of their time to guide us with our plans. The hotel is beautiful and well maintained-you can see the photos here and on their website. The Deluxe Red level room was a spacious and comfortable room-it had a big double bed and a big [ not the tiny ones that some hotels offer] sofa bed. All amenities had the quality that you would expect from such a hotel. We had breakfast every day during our stay, except the last day as we had to catch an early flight back to UK-so they gave us a nice breakfast picnic bag with sandwiches, fruits and juice. The sit-down breakfast had reasonably good options and had excellent service. They also have a QR coded side menu which has some brilliant options. We actually ordered more from that side menu. The Red Level rooms also allows you to access their Red level lounge during the afternoon and evenings-with free drinks, canapes and perhaps more. I am afraid that we were so busy during the daytime and eager to try the outside restaurants, that we did not do full justice to their happy hours.

We went to see: a Flamenco show at Torres Bermejas, Palace guided tour, tuk tuk [autorickshaw] guided city tour; and of course eating out and shopping during these 4 days. We were given the right advice as well as direct booking from the hotel itself and for this we really need to thank Graze [ my apologies for misspelling your name]. We have been to so many guided tours-buses, SUVs-etc in the past 20 years, but this tuk tuk tour was brilliant [more of that elsewhere]. We would not have booked that if not for the reception at Gran Melia who strongly recommended it!

Over the past 20 years, we have stayed in a lot of 4 and 5 star hotels. Many of them with grandeur and ambience create an immediate impression but the ones that linger in your mind for years [and the ones you tell your friends] are the ones where their excellent staff makes the difference.

Strongly recommended [ if you can, wait till 1-2 days before the trip and see if the direct booking is cheaper; if not call them]. Will stay...

From July 27th-July 31st my mother and I stayed at your beautiful hotel. I wanted to express how grateful I am to all the staff from the front desk, to the wonderful staff at the restaurants, and to the wonderful security guard M Backe. . Everyone treated my mother and I with such kindness, respect and hospitality. My mother is 73 years old, and I wanted her to experience Spain and the beautiful culture.

Angel was so kind to my mother and I, and helped us so much. He is absolutely wonderful and treats the hotel guests which much kindness and is extremely helpful. As my mother is older, she had some difficulty connecting to the wifi, and he took a few minutes away to help her connect with her phone. All the staff at the restaurant and waiters/waitresses were so lovely and welcoming. Ana was so kind, and welcomed us with a smile every day. Aleksey, and Ismael always came to our table and asked us how we were doing and how we were enjoying our stay. Mbacke, the security guard was wonderful, kind and went out of his way to make my mother and I feel welcome. One day during my stay I was not feeling well and had a cold/flu. My mother went downstairs and asked the kitchen to make me some soup, and asked for some honey. All the staff in the hotel, asked about me and showed their concern. I had the most delicious soup, and the staff brought me tea and saved some bottles of honey that I could use to treat my sore throat. The hospitality your staff gave me was nothing more than above and beyond. Even when I felt better the next day, the staff came to my table and inquired about me during breakfast and asked if I needed anything. I am so thankful for the wonderful staff including Adrian, Angel, Alexandria, Beatriz at the front who first welcomes us to the hotel, Mbacke the kind guard, Rodrigo and Ismael (who both always stopped by to chat with us and inquire how our stay was), and wonderful Sebastian at the front entrance. I have never had a trip where I formed such admiration and gratitude to the staff, as I did with this trip to your hotel and the hotel I stayed in Lisbon (La Avenida Palace). Your staff went above and beyond to make sure my mother and I were comfortable during our stay. Your hotel is exquisite, the rooms are spacious and the food is beyond delicious. However what makes it extremely special is the people that work at Palacio de Los Duques. For those of thinking of booking and staying at this hotel. Do not hesitate to book here. Another amazing thing about the hotel is it is right next to one of my most favorite places in Madrid-The Royal Palace which is nothing but spectacular. On evenings after a tour, I would walk around the small garden in front of the palace and it was only foot steps away from the hotel.

Madrid is so amazing, I hope to return soon and stay at...

recently had the pleasure of staying at Hotel Palacio de los Duques in Madrid, and I must say that it was an exceptional experience from start to finish. From the moment I entered the magnificent palace-like building, I was captivated by the grandeur and elegance that surrounded me.The hotel's location in the heart of Madrid's historic center is perfect for exploring the city's attractions. Many iconic landmarks, such as the Royal Palace and Plaza Mayor, are within walking distance, making it convenient for sightseeing enthusiasts like me.The staff at Palacio de los Duques Madrid truly went above and beyond to ensure my comfort and satisfaction throughout my stay. From the warm welcome at check-in to the attentive service provided by the concierge, every interaction was marked by genuine hospitality and professionalism.The room I stayed in was beautifully appointed and exuded a sense of luxury. The elegant decor, comfortable furnishings, and modern amenities created a perfect sanctuary after a day of exploring the city. The attention to detail was impeccable, and I appreciated the little touches that enhanced my stay, such as the plush bathrobes and high-quality toiletries.One of the highlights of my stay was the hotel's stunning rooftop terrace. Offering panoramic views of Madrid's skyline, it provided a breathtaking backdrop for enjoying a drink or simply unwinding while taking in the city's beauty. The on-site restaurant also surpassed my expectations with its delectable cuisine, showcasing a fusion of traditional and contemporary flavors.Hotel Palacio de los Duques Madrid seamlessly blends historical charm with modern luxury. The preservation of the building's architectural heritage, combined with the impeccable service and attention to detail, creates an unforgettable experience.Overall, my stay at Hotel Palacio de los Duques Madrid exceeded all expectations. It is a true gem in the heart of Madrid, offering a perfect blend of comfort, elegance, and convenience. Whether you are visiting for business or leisure, I highly recommend this hotel for an unforgettable stay in the vibrant capital...