Visited The Lagoon on 2nd September 24’ as a group of 7, a family of 4 from Spain who were my distinguished guests and 3 of us locally. The expectations were extremely high as I had been to the Lagoon many times before and I was aware that the standards had drastically reduced, but I never expected the standard to be of utmost mediocre level. I was nothing less than extremely disappointed with the quality of food, the quantity of food and the very sub standard service from the waiters who were most likely doing the job for the first time. My points of disappointment :

The manager taking orders in the black suit is usually the one who gives recommendations on food types and quantities. He should know if im ordering enough or not. I don’t think he knew how much was enough for a table of 7

The food was bland, zero taste, I don’t even remember what I ate

The quantity was utter disappointment. We had to go to another appointment so re-ordering was not an option

The dessert which was the famous Knickerbocker glory was just papaya with cream and ice cream and I felt sick after eating so much of it just to fill up my tummy as the main course was so little

The waitress serving had no idea how to divide portions equally. The first person being served got big chunks while the last got next to nothing

My bill was over 100k rupees for useless food which I really regret having. I could have had a better meal at a buffet somewhere and eaten far more heartily.

To the Lagoon and Cinnamon management – please look at your staff and quality of food. We pay top Rupee not to eat mediocre food. Train your staff, train your managers. Utterly disappointed and will not be visiting this place for a while.