Kaffekoppen — Restaurant in Stockholm

The rudest and most disgraceful behaviour I’ve ever witnessed from someone in a customer service job!

I was told about this cafe by a friend and decided to go there when I was in Stockholm with my wife and daughter. Their Instagram and google pages were all incorrect saying they closed at 9 but when we rang they said that it was wrong and because of covid they close at 7 now. We asked if this was the case for Monday (21st of December) and the person on the phone told us it was.

We therefore made our way there after a long day of Xmas lights sight seeing and got there for 6pm to find a few customers having a drink but no one that we could find to serve us.

We waited for about 8 minutes before someone actually came and asked us how he could help us. Me (thinking I’m in a regular cafe) thought he meant what we wanted to order so I said ‘3 hot chocolate please’ to which he very rudely told me ‘the kitchen is closed’.

I was confused and told him that we had spoken to someone a day earlier who had told us the cafe closes at 7pm. He then went on to say ‘But you didn’t speak to me and I’m telling you it’s closed’. This childish and disgusting tone wasn’t accepted by me and my wife who had our 7 year old daughter so I asked the man to speak to the manager or someone else as we really didn’t want to deal with his lack of manners any longer, to which he replied ‘there’s no one here and I’m from next door and I’m covering and I’m telling you we’re closed’.

I said to him that it’s not fair that someone has told us that you close at 7 and we’ve made it from one side of Stockholm to the other having promised my daughter hot chocolate only to be given new information and telling us we can’t be served. His response to this was ‘you expect me to open up the kitchen for your 3 hot chocolates?’.

Me and my wife were shocked and amazed by this behaviour, my wife and daughter are Swedish nationals meaning we come to Sweden quite often and NEVER have we experienced the rudeness and arrogance of the person who spoke to us as if...

A Cozy but Rushed Experience in Gamla Stan

I had a few hours to spare in Stockholm before my train departed and wanted to relax in a café with my book. Instead of opting for an Espresso House, I decided to try a more charming, independent café in Gamla Stan.

Upon arrival, I was greeted—the door was even opened for me, which was a nice touch. However, I was immediately seated and handed a menu, making the entrance feel somewhat rushed. Given the small space, I understand the need for efficiency, but it lacked a sense of ease.

Only two minutes later, the waitress hurried back to ask, “Do you know what you want?” This gave me little time to browse the menu and added to the feeling of being rushed. I ordered a slice of blueberry pie and tea. The tea arrived quickly—along with the bill—further reinforcing the impression that I wasn’t expected to stay long. The tea itself looked beautiful, served in a stylish cup. Unfortunately, the cup had no handle, making it too hot to hold. For someone with Raynaud’s syndrome, this was especially inconvenient and made drinking my tea a frustrating experience.

Adding to the discomfort, the staff frequently stood near the front door, right in my line of sight, which made the atmosphere feel unsettled rather than cozy. When I could finally drink my tea, I finished quickly and left. Interestingly, I received the warmest interaction from the staff upon departure.

Overall, this café has a beautiful interior and a prime location in the heart of Gamla Stan, but it’s better suited for a quick stop rather than a relaxed, lingering visit. It wasn’t even peak hours (i was there between lunch and fika), yet I felt pressured to leave. I ended up going straight to Espresso House afterward—not as aesthetic or charming, but much more relaxed for sitting down...

A potentially really lovely evening had such a sad turn at this place... I can sincerely say that I will never go back.

I came to have a hot chocolate with my God daughter and her, soon to be, 90 yrs old father. He made an - admittedly bad - joke re. the chairs, a joke that both the waiter and us at the table misunderstood (asked for a larger chair).

When it became clear to the waiter that the request was just a joke, he more or less flipped. Dashed the drinks at our table, then the plates. When I walked up to the till to say that we were sorry, that our guest didn't speak Swedish that well, is almost 90 yrs old, and again, that we were all very sorry - I was basically told to f** off, "did I want to do his job?!?" and that he had things to do, so could I get out of his way.

Giving some thought to this, yes, I would have liked to take that waiters job, if just for that one evening.

I would have loved to spare the daughter of the old man the humiliation that she felt, I would have loved to spare the old man the confusion that arose, and I would have loved to say to the person who tried to save the situation by coming up to the till to apologize, that it was alright. I would have loved to show some understanding and humility, rather that destroy the one evening that that old man had got his daughter to come with him to church, and then to have a hot chocolate.

So, my review - on the surface a warm and cosy place, but probably with over worked and quite unhappy staff. Don't go there if you want to have a special evening, don't go there with any one old, anyone sensitive or anyone who...