Sushi Shop Genève Vieux Collège — Restaurant in Geneva

On 26 May, an order was canceled when I could not arrive in the 5 minute window offered before they closed for the afternoon. On 28 May, they canceled an order 3 minutes after I placed the order online because it was too close to closing time. I was charged for both orders - and for three more orders in the past 2 weeks. They have not reimbursed me for the orders on 26 and 28 May, even though they said they would. In contrast, I have been reimbursed for return merchandise that went all the way to the U.S. within this time frame. I would identify the poor manager (in addition to the impolite counter staff), but the person who responds to my emails with excuses refuses to sign a name. Sushi is okay and delivery is fast (if they agree to complete the order), but customer service is shoddy, at best. Le 26 mai, une commande a été annulée car je ne pouvais pas arriver dans la fenêtre des 5 minutes offertes avant la fermeture pour l'après-midi. Le 28 mai, ils ont annulé une commande 3 minutes après que j'ai passé la commande en ligne car il était trop proche de l'heure de fermeture. J'ai été facturé pour les deux commandes - et pour trois autres commandes au cours des dernières semaines. Ils ne m'ont pas remboursé les commandes des 26 et 28 mai, bien qu'ils l'aient annoncé. (En revanche, on m'a remboursé le retour de marchandise expédiée aux États-Unis dans ce délai.) J'identifierais le mauvais gestionnaire (en plus du personnel impoli à l'acceuil), mais la personne qui répond à mes courriels avec des excuses refuse de signer un nom. Le sushi est bon et la livraison est rapide (s’ils acceptent de compléter la commande), mais le service client est...

Order No. 86 - 23.04.2023. All in all terrible - Definitely avoid. You may read in detail as to why I very strongly advise against ordering from the Sushi Shop, rue du Vieux Collage, Geneve.

We ordered 1 Salmon Box, 2 Veggie Platters, 2 Gyoza's vegetarian, 1 Yakitori Chicken, 1 California Roll, 1 Avocado Maki and 1 Sparkling Water. Believe it or not, they left out all the hot food in the order. The only things that were packed and delivered to us were the things that were ready and on display. While receiving the order, the employee (who was generally very courteous), when we began checking the order, told us we could trust him and didn't need to check out order. Unfortunately, we did trust him and did not check the order. The gyozas and the chicken yakitori were missing. The numbers provided on the website of the store were unreachable. It is almost half the order that was left out. While mentioned on our bill, the wasabi was also missed.

On the quality of the food, the vegetarian sushi barring the avocado sashimi, was terrible. The salmon sushi was average and did not taste fresh. The avocado maki was good. The california roll was terrible and definitely not worth eating.

I find it dishonest for a restaurant to leave out dishes they have charged for. I would ordinarily take responsibility for not having checked the bag there. However, he expressly stated that we did not have to check the order and "could trust him". I can assume they have done this to other customers and think it's necessary to put it out there to fairly warn others who may...

Ok. Sushi was amazing! BUT! Today ( 28/7/20) at around 16:00 pm a black lady with a long hair Rasta there by the counter was very rude , unwelcoming, terrible attitude, zero customer services,, very lazy I really dont know who has employed her ?!?!?!?!?! It’s my third time on this shop and previous times were fantastic people there mostly guys . But today I couldn’t believe my eyes! I sat outside to eat and she basically throw my food on the table and other guy Customer who sat next on other table said that he has same experience with her ! WOW ! Please manager kick he out of the shop I want to come back because I’m your...