Café 3692 — Restaurant in Grindelwald

HORRIBLE SERVICE!!

View is great and it’s cozy inside but the service is not great at all. We just wanted to sit and have coffee with a great view after hiking up with our luggage. We waited a week to try this place since it’s only open on the weekends. We have 3 people with severe allergies and 2 needing epipens. We tried to politely tell them that they would not be drinking anything and that’s why they brought in their own waters in. She scolded us and kept rolling her eyes while saying “In Grindelwald you don’t bring your own water or food into a restaurant, you can go outside onto the grass and have a picnic but not in here” and “Usually if 7 people go to a restaurant, everybody orders, that’s the only way we can make this place work.”

She then went in the back and kept pointing at us and talking about us in german to her other coworkers. She also was wobbling the tray and almost spilt everything on us but when helping the other table next to us she set it down gently and gave each person their drink. She then looked at us, rolled her eyes and started talking to the table about us and laughed.

We were nothing but respectful the whole time and don’t understand why we got treated this way for not ordering drinks...

I had a similar bad experience regarding service. I think one lady really hates non-local tourists and had a terrible game face hiding the fact. So fake whenever she “turned it on” and pretended to be of service. Taller, tattooed arm. She just kept avoiding eye contact and rolling her eyes. Basically the worst service I’ve probably experienced in over 20 years. The other shorter lady was very sweet though. But that other lady needs to get over herself. She basically didn’t want to seat us. Just walked away and turned her back to us when we waited and asked if there was space for 2. Then rolled her eyes when we asked if the table outside was reserved and if we could wait for it. Then she handed us a menu. We tried to order food and she said we couldn’t. Then I tried to order a drink and she pretended to have no idea what I was talking about even as I was pointing at the menu. Then mumbled it was seasonal. Well, why not just put that on the menu instead of expecting me to know that? The whole experience was awful. Beautiful view though. Other server was kind and brought the food. Just maybe that other lady was having the worst day? Who...

The strong reviews for here are fully justified - the food is superb. We grabbed a bus up here on our last day in town and enjoyed a wonderful fresh breakfast just before they shut for food service for the morning. Everything we ate felt local, vibrant and fresh and tasted great - we enjoyed a mix of fruit, pastries, fresh juice, cheeses and bacon. Some really tasty and interesting cheeses including one with a coffee rind - very different! I can fully see why people have said they came back for dinner after discovering this in other reviews - and if we'd had the time we'd have done the same. For non-native speakers, be aware there was no English menu but a Google Translate of the menu helped us get the gist. Staff were super - welcomed us and squeezed us in for food, with quick service. Wish we could have stayed longer - the views were incredible and it was brilliant to find a nice quiet spot away from town. Be aware - it is up a very, very steep hill. We had to grab a bus due to the hot summer weather but thankfully buses run from right outside directly back into the central bus station....