SONG PI NONG - Thai Take Away — Restaurant in Lucerne

Thai lover here and we stumble upon SONG PI NONG when finding food in old town. We tried the other store Phanat Thai just a block away. We find both store very enjoyable, the different is SONG PI NONG curry is cooked to perfection, can’t rmb if it was green/res or coconut curry, additionally, they offer attentive customer service and speak fluent English. You get a ipad to look through their menu when you get seated. You then tell waiter what to order. I would recommend skipping roasted beef and the pork as they are little hard to chew in my perspective, but never hurt for anyone to try. We really love their curry here and finished all of it. Given they clearly have one of the best curry chef in Lucerne, we would not hesitate to come back. The tables and hours were limited, so we ended up going to Phanat one block away in one day, as Phanat also are pretty good- but Phanat are more street type and decorate with elephant. Both restaurant offer competitive price and is not super...

The restaurant employees or related personnel needs to understand that even though the location is open for a local Luzern community, most of the people who comes to the area are tourists from all around the world. My husband and I ordered red curry and a pad thai. Pad thai came out first, then after 30 mins later the waitress came by and asked if we received our food, when we said we did not, the waitress said "do you want to cancel". without a single proper apology. The waitress was blaming on the kitchen crew and it's not her fault so it's up to us to cancel the order.... I have never experienced such a horrible, and negligent customer service. I understand the cost of a dish in Swiss is 25 CHF on average however we do not deserve such a bad treatment without a proper solution. I understand it's a family owned mom and daughter business but they need to learn basic customer...

We decided to give Song Pi Nong a try after reading the good reviews on our first night here at Luzern and Switzerland. The restaurant itself is quite small and at dinner time only one single staff at the front. We had a wait a bit before she was able to clear the table. It also took her a bit of time before they were able to take our orders as there were couple other tables in front of us that just sat down. Despite the initial slow service once our food got here everything was good. The portion size was quite nice the white rice was definitely bigger bowl than I expected. The quality of the food was quite nice about what I had expected very comparable to good Thai restaurants...