SAM'S Pizza Land — Restaurant in Zurich

We visited Sam's Pizza on our way back from Innsbruck to Paris. During our layover in Zurich, we decided to have a quick lunch. We specifically chose Sam's Pizza because we saw on their website and Google Maps that they offer deep dish pizza, which we really wanted to try. However, our experience at the restaurant was quite unpleasant and disrespectful. While the food was good, the staff, particularly one lady who served us, was extremely rude and showed racist behavior towards us. As people of color, she treated us poorly and took advantage of that.

We ordered three vegetarian pizzas and a tomato soup, all of which we wanted to be deep dish. However, the server did not give us the deep dish pizzas. When we approached her shortly after placing our order to confirm that we wanted deep dish, she responded rudely, saying that the pizzas were already in the oven and it was not her responsibility as a server to inform customers about the menu options. We understood that the pizzas couldn't be changed once they were in the oven, but her dismissive attitude and continuous challenges made us feel belittled and doubted our ability to pay. This kind of customer service in a restaurant, especially in a city like Zurich, was appalling. It was disheartening to witness such behavior based on our skin color. The server could have been more polite in her response. We would have been willing to order additional items and pay extra, but the problem was her disrespectful attitude.

It is important for the restaurant owner to understand that making everyone feel welcome and providing hospitable service is a fundamental part of being a server, especially when the restaurant is located so close to the train station and most of the customers are likely tired travelers in need of a welcoming experience. This incident not only left a bitter impression of Sam's Pizza but also of Zurich as a whole. The server in question requires significant training and a change in attitude. While the pizza was good, her attitude was distasteful. If we had more time or were residents of Zurich, we would have taken this matter further and raised it with a larger audience or even pursued legal action, as such treatment of individuals is unacceptable, particularly when we were following all codes of conduct. We are extremely disappointed. Although it is not necessary to mention the server's name, we are confident that the staff working at the restaurant yesterday afternoon knows exactly who we are...

During our recent visit to Zurich, we stumbled upon Sam’s Pizza Land on Schweizergasse and were pleasantly surprised by the experience. After encountering some less-than-welcoming attitudes towards children in other establishments, it was refreshing to find a place that was so accommodating. The staff greeted us warmly and promptly seated us at a comfortable table suitable for our toddler. They even provided a special setting for our child, complete with colouring pencils to keep her entertained. Our orders arrived quickly, and the food exceeded our expectations. The pizza and pasta were delicious, surpassing the average in taste and quality. After a few days of feeling unwelcome in various places, dining at Sam’s Pizza Land was the best experience we had in Zurich. We highly recommend it to families and anyone looking for a friendly and enjoyable...

Nothing was authentic or American about this restaurant. Pizza was neither American nor Italian style. A million choices with the same 5-6 ingredients. I guess they just wanted to show off their geographical knowledge by naming a pizza after pretty much every state. Taste was not bad, although nothing special about it. but at roughly 30$, I would have imagined the pizza to be somewhat special or at least big enough to feed a few..

What struck me most was the lack of free refill fountain drinks. Any diner style place boasting American flags should have never ending fountain drinks and coffee. period.. there should be a universal body governing this or something :)

With so many better options out there, I would definitely not recommend going here, even for...