RASIK LOCAL KITCHEN — Restaurant in Chiang Mai Province

To be honest, I wouldn’t have given any stars if it weren’t required by Google.

The taste and quality of the food were moderate, not bad, and I do appreciate the creativity and concept behind the menu. However, the most disappointing part of the experience was the service.

The first server, a woman who helped organize the table and took our order, made us feel quite uncomfortable. We had already selected a few items, including what was listed as a snack and appetizer, as we wanted to try a few things first before ordering more. However, the way she pushed us to order more felt forceful and lacked warmth or tact, which left a bad first impression.

The second server, who seemed to be assisting, told us that the rice we ordered couldn’t be served alone because it had to come with a main dish. This wasn’t communicated anywhere on the menu or by staff beforehand, and we felt it wasn’t fair to decide for the customer what can or cannot be eaten. It felt restrictive and unclear.

Eventually, we were served some rice, but by then we had already lost interest. I didn’t feel like taking more photos or enjoying the meal so I just took just 2 dishes from all 4 dishes and we decided to leave early.

This is sincere feedback for anyone considering this place. I was honestly excited to try it after seeing many positive TikTok reviews, and maybe that’s why the experience felt even more disappointing, it didn’t live up to the expectations. Sadly, I wouldn’t...

I ordered the spicy salad, the pork dish recommended by Michelin, grilled fish, a glass of white wine, and still water.

The salad arrived almost immediately, followed quickly by the pork. No drinks. Staff were rushing around, never stopping to check in — just a quick “Excuse me, may I take your empty plate?”

Then nothing. I sat alone in a small bar area by the register, watching staff hurry past for 30 minutes. Eventually, a waitress asked if I wanted the bill, since they had another reservation. I explained I was still waiting for the fish — and the wine and water. Confusion, but they assured me fish would come, and I cancelled the wine since it was at the end of the meal.

Ten minutes later, a waitress brought the wine I had cancelled. I declined. Five minutes after that, another glass arrived from a different waitress. Declined again.

The fish finally arrived and was… ok. After I finished, a glass of water appeared: “We won’t charge you for this!” the waitress said cheerfully.

Paying became another ordeal. They warned me — repeatedly — about a 3% card fee (standard in Thailand), but their payment terminal (iZettle) refused all forms of card/phone. Luckily, I had cash.

The food was decent and fairly priced, but the disorganised service made it a rather...

เคยไปทานมาก่อนหน้านี้ ก็จัดว่าดี แต่ล่าสุดที่จะไป ได้ทำการจองล่วงหน้า 2 วัน ร้านมีปัญหาในการรับจอง และการทำงานที่ไม่สอดคล้องกันในการจองโต๊ะให้ลูกค้า ระบบอัตโนมัติใน facebook เมื่อจองไปแล้ว ไม่มีการตอบรับว่าได้ หรือไม่ได้ แต่โชว์ผลว่าระบบมีปัญหา

The food here was good in my earlier visit but just recently, I have made booking 2 days ahead on their Facebook fanpage. It resulted that there was a system failure for making reservation.

วันนี้ได้โทรไปอีกช่วงบ่าย เพื่อสอบถามการจองว่าเป็นอย่างไร พนักงานชายรับสายแล้วปฏิเสธใส่ว่าไม่ได้โต๊ะ ไม่ได้จองให้ ไม่เจอในระบบ แล้วพูดเชิงบ่นว่าทำงานเหนื่อย ต้องไปจ่ายตลาดเอง ซึ่งนั่น ไม่ใช่ความผิดลูกค้า หรือสิ่งที่ลูกค้าต้องรับรู้ แต่เป็นการสะท้อนทัศนคติบางอย่างออกมาที่เป็นลบ และไม่เป็นมืออาชีพเลย

Thus, I made a call to Rasik Local Cuisine’s phone number found on Facebook about my booking confirmation this afternoon. A male staff replied that my booking has not been recorded or found in the system so I assumed that it is really failed. He also added that he has to do every thing from buying ingredients, picking up calls, and so on. From my point of view, this is not what any customers have to know, excessive workforce and understaffing are your management problem and it is not customer’s false too. All in all, this is how they are expressing negative and unprofessional attitude.

พอตกเย็นวันเดียวกัน ทางร้านโทรมาอีกเบอร์ เชิงตำหนิลูกค้าว่าทำไมไม่มาทานตามที่จอง สรุปว่าจองได้ แต่ก็เป็นความผิดของพนักงานตอนบ่ายที่โทรมายกเลิก ทั้งที่จริงๆ จองได้แล้ว มีการกล่าวขอโทษเพียงเล็กน้อยๆ แต่ทางลูกค้างงมากว่าร้านทำอะไรอยู่ ทำไปทำไม เพราะมันเป็นความผิดของร้านเองทั้งหมด ลูกค้าจำเป็นต้องมารู้ความวุ่นวายตรงนี้หรอ ซึ่งตอนนั้นเองกำลังทานข้าวร้านอื่นอยู่จึงไปไม่ได้แล้ว และสุดท้ายได้เจอโพสต์ของเฟซบุคร้าน วันเดียวกัน โพสต์เชิงปกป้องตัวเองว่าการจอง ถ้าร้านไม่รับรู้ ถือว่าไม่ผ่าน แต่จากเหตุการณ์ข้างต้น ร้านรู้แล้วและเห็นการจองในระบบ แต่ไม่สื่อสารกันเอง และทำทุกอย่างพังเอง ก็ไม่เข้าใจว่าทัศนคติแบบนี้ โอเคหรอ?

On the same day evening time, I received another call from Rasik’s female staff questioning why I was no-show but they did realize that it was because of that male staff refused me earlier in the afternoon. She said my booking was accepted and now it becomes “So Clear” that the restaurant’s daily working procedure has had so much of confusion and lack of consistency and proper communication between themselves together and me, a customer, who is not needed to be involved in this disastrous management, the way they communicated with me was not what a good people’s manner do. I told them I had to refuse this too as I was dining with friends at a new famous restaurant.

But that is not the end, they posted in Thai on their Facebook Fanpage around midnight tonight that “any online booking made on the system on Facebook we provided, please understand that your booking cannot be completed without our acknowledgement” I regarded that this is a statement they want to PROTECT THEMSELVES and imply ironically to what I experienced today but they totally FORGOT THAT THEY HAVE SEEN THAT BOOKING AND IT HAD BEEN RECORDED, they still refused me when I asked them on the phone this afternoon. FOR GOD SAKE! IS THIS A RIGHT ATTITUDE, RIGHT WORKING MORALE AND...